Jennifer Nguyen-Rothhaas

• Performed advanced clinical skills such as IV, catheterization, and NG tube removals and many vital clinical skills with precision and attention
• Trained to work on all 6 units of the children's hospital with strong experiences within every specialty
• Provided emotional support to patients and families to enhance patient experience and promote healing
• Liaised with social workers and other support services to provide comprehensive care and address social and emotional needs
• Awarded 3 times for compassionate patient care by superiors and patients' families
• Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements
• Improved patient satisfaction by providing compassionate, family-centered care and addressing concerns promptly
• Mentored 5-6 new nursing staff members, fostering a supportive work environment and improving overall team performance
• Leveraged strong time management skills to balance a difficult 12-hour assignment load while maintaining exceptional patient care standards
• Collaborated with multidisciplinary teams to develop comprehensive care plans for complex pediatric cases
• Responding to emergencies and critical situations to provide prompt and appropriate care
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
• Delivered a high level of quality care to diverse populations/backgrounds
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients/families improve coping abilities

Coached 20 employees in successful selling methods and encouraged cross-selling for additional products and services

• Handled thousands of dollars while balancing the registers with integrity and honesty
• Responsible for maintaining full access to a multi-million-dollar store
• Managed a high-performing sales team, ensuring consistent achievement of targets and goals
• 6 awards from the store manager and district manager for best performance within sales, leading parties, and coaching techniques
• Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly
• Enhanced conflict resolution skills to de-escalate situations with customers and employees
• Boosted sales revenue by implementing effective lead generation strategies resulting in 98%-100% target goals being reached every shift
• Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement
• Provided regular coaching and mentoring to 20 team members for enhanced skills development and career growth
• Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape
• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Flexibility with working at other store locations and representing professionally at other locations
• Implemented systems and procedures to increase sales like gift cards, additional merchandise, and other promotional offers
• Achieved sales goals and service targets 95% of the time by cultivating and securing new customer relationships
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning leading the store to be the #1 sales store in Michigan
• Delegated tasks accordingly to staff while leading the overall team on a successful sales day

• Organized 50 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Handled hundreds of cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges/returns
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Helped customers with every request
• Rotated stock and restocked shelves to maintain product availability and store appearance
• Boosted customer satisfaction levels through exceptional service, earning a 97% for the "Secret Shopper" score
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve customer needs