Jennifer Nicholas
SUMMERVILLE,SC
Overview
22
22
years of professional experience
Work History
waitress
Eggs Up Grill
Summerville, SC
08.2021 - 11.2024
- Highly motivated server with 22 years experience
- Exceptional customer service in a face paced busy restaurant
- Consistently exceeding sale goals and maintaining high guest satisfaction rating
- Experienced server skilled in taking accurate orders, providing detailed menu explanations, ensuring smooth dining experience for guests
- Strong customer relations and exceeding sales targets
- Excellent personalized service, exceeding guest expectations, ability to manage multiple tables efficiently in a high volume setting
- Open front end of store
- Preparing necessary items needed for the day, setting up the to-go items needed, making coffee and teas
- Stocking and refilling condiments and tables
- Pre-bussing and busing tables
- Cash handling
- Fast-paced, handling multiple tables, running food
- Taking accurate orders, food and beverage knowledge
- Table management
- Maintaining clean dining areas
- Exceptional customer service, going above and beyond to meet guests needs
- Always positive feedback from customers, had a ton of regular customers
- High tip percentages
Shift Leader
Taco Bell
North Charleston, SC
08.2020 - 08.2021
- Overseeing a team of employees during shift, assigning tasks, ensuring adherence to company policies, managing customer interactions, training new staff monitoring performance, handling cash transactions, bank transactions, and resolve any issues that arise
- Strong leadership, communication, and problem solving skills
- Onboarding new employees, training, inventory, coaching team members on performance and or improvements
- Creating and managing employee schedules, adequate staffing levels for peak hours, and adjusting schedules as needed
- Truck ordering, ensuring labor is met
WAITERS AND WAITRESSES
CLASS TWO MANAGEMENT LLC
Mount Pleasant, SC
02.2003 - 07.2020
- Opening the restaurant, setting up all necessary items to run for the day
- Condiments, tables, to-go supplies, making coffee and tea
- Maintaining a clean work environment
- Running sidework, cash handling, great customer service
- Fast-paced high volume
- Multiple tables
- Helping others with their tables and/or sidework
- Roll silverware
- Set up for next shift
Timeline
waitress
Eggs Up Grill
08.2021 - 11.2024
Shift Leader
Taco Bell
08.2020 - 08.2021
WAITERS AND WAITRESSES
CLASS TWO MANAGEMENT LLC
02.2003 - 07.2020
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