JENNIFER Nichols

• Implemented infection control measures consistently, minimizing risk of cross-contamination among vulnerable ICU patients.
• Advocated for patient needs, working closely with healthcare providers to ensure individualized care plans were developed and executed accordingly.
• Utilized strong clinical judgment skills in prioritizing tasks based on acuity levels of ICU patients under my care daily routine.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.

Assisted registered nurses with multiple responsibilities.

• Daily care: Bathing, feeding, and administering medications to patients
• Wound care: Changing bandages and disinfecting open wounds
• Vital signs: Checking and recording patients' blood pressure, pulse, respiration, and body temperature
• Infection control: Recognizing diseases, documenting infections and symptoms, and sterilizing areas
• Communication: Effectively communicating with patients, physicians, and other members of the healthcare team
• Transferring patients: Safely transferring patients to different areas of the facility
• Documentation: Maintaining documentation for each patient, including their medications, needs, and conditions
• Cleaning: Sanitizing surfaces, removing

• Responded to incoming calls for Animal control, assumed patrol duties as a deputy sheriff, service for complaints, and emergency incidents
• Participated in seminars and additional training to expand knowledge and skills
• Followed established guidelines and procedures
• Responded to calls to conduct criminal investigations, interview victims and witnesses, and create in-depth case files
• Enforced local and state laws applying to motorists, homeowners, businesses, and the general public
• Patrolled Orange County Va continuously to deter crime, detect problems, and respond quickly to medical emergencies and criminal incidents
• Worked with mental health professionals and social workers to meet the needs of emotionally disturbed persons
• Rendered aid to accident victims and individuals harmed during course of criminal acts

• Documented calls in full with details about callers, emergency situations, and findings of first response teams
• Dispatched calls to Sheriff deputies, police officers, State troopers and different agencies, fire, and emergency response teams
• Received 100+ calls per hour covering both emergency and non-emergency situations
• Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR
• Prepared special forms for actions such as BOLO requests
• Coordinated radio traffic from field units, backing up responders with additional resources
• Answered administrative phone lines between emergency calls to convey information related to operations or emergency response
• Obtained the most important information from callers, including their locations, their current issues, and the level of the emergency
• Monitored radio frequencies used by public works departments, school security, and civil defense to keep apprised of developing situations

• Secured, set up, and operated classroom technology and hands-on teaching materials and equipment
• Assisted certified staff in devising strategies for reinforcing learning materials and developing student skills
• Communicated well with parents to involve each in educational processes and enhance student support
• Monitored student behavior and maintained classroom order to keep environment learning-focused
• Worked with students in small groups to help reinforce learning objectives
• Prepared administrative reports for teachers, including attendance, assignment submissions, and class participation
• Prepared and submitted lesson outlines for review in specific subject areas as assigned by teachers
• Offered extra assistance to disabled students such as helping them access facilities and use assistive devices

• Cared for a male patient who lived at home and was wheelchair-bound
• Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
• Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
• Worked with patients to assure that they participated in exercises and therapeutic activities
• Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed
• Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
• Wrote reports and documented patient conditions, vital signs, and medication intake
• Discussed care problems with the supervisor or case manager to find the best solution
• Changed bed linens, cleaning and disinfecting rooms regularly
• Bathed, groomed, dressed, and fed patients and provided emotional and psychological support
• Maintained the confidentiality of patients' records
• Notified family and the doctor of any change to patient condition
• Followed all care plans and strictly adhered to doctor orders
• Took vital signs and monitored food and liquid intake and output
• Prepared meals for patients, taking into account special food restrictions and diets

• Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
• Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
• Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration
• Met with prospective clients to present company offerings, discuss products, and showcase service solutions
• Reduced costs by improving efficiency across the board and renegotiating key contracts with more favorable pricing structures

• Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
• Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information
• Made telephone calls to Physicians, customers, and patients
• Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures
• Developed strong relationships with valued customers to cultivate customer loyalty
• Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions
• Verified written and electronic orders to prevent errors maintain the optimal security for all pharmacy drugs

• Managed performance of team members by conducting performance appraisals and recommending promotions
• Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
• Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
• Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
• Analyzed productivity reports to manage overall performance
• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
• Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
• Developed employees to improve their knowledge bases, increase team value and improve leadership potential