Jennifer Nichols
Pearisburg,VA
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
Member One Federal Credit Union
07.2025 - Current
- Develops and implements strategic business plans to enhance branch performance and customer satisfaction at both the Fairlawn and Christiansburg locations.
- Implements effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluates employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Retail Center Leader
Member One Federal Credit Union
06.2019 - Current
- Assess employee performance and developed action plans.
- Provide leadership and direction to grow team.
- Observe, coach and develop employees in support of reaching performance objectives.
- Represent credit union to community through good customer relations.
- Maintain branch scheduling for to keep it appropriately staffed.
- Receive and verify currency received via armored carriers.
- Monitor vault and branch balancing to ensure cash balances are correct.
Account Representative Associate II
Member One Federal Credit Union
03.2018 - 06.2019
- Communicated with applicants to obtain loan application information, explain loan process, and comply with all fair lending laws.
- Maintained strict confidentiality of bank records and client information.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Receive and process credit union applications including membership, shares, and certificates.
- Maintain a high quality and efficient workflow and ensure members are taken care of quickly and professionally.
Float Teller
Member One Federal Credit Union
07.2017 - 03.2018
- Recognized potential sales opportunities to cross-sell appropriate products and services to members and make qualified referrals.
- Executed 100+ daily member transactions, including deposits, withdrawals and money orders.
- Built and strengthened member relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Accept loan payments, mortgage payments, and credit card payments.
Shift Leader
RAGE Inc.
10.2014 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved 100% of customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Counted and packaged currency and coins for bank deposit daily.
Customer Service Manager
Walmart
10.2009 - 12.2013
- Resolved member complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored over 30 associates on performance-oriented strategies and member service techniques.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Science -
Wytheville Community College
Wytheville, VA07.2016
High School Diploma - undefined
Pulaski County Senior High School
Dublin, VA06.2009
Skills
- Interpersonal Communication
- Flexible & Adaptable
- Self-motivated nature
- Time management skills
- Leadership
- Cash Handling Expertise
Certification
Certified Credit Union Financial Counselor
Timeline
Branch Manager
Member One Federal Credit Union
07.2025 - Current
Retail Center Leader
Member One Federal Credit Union
06.2019 - Current
Account Representative Associate II
Member One Federal Credit Union
03.2018 - 06.2019
Float Teller
Member One Federal Credit Union
07.2017 - 03.2018
Shift Leader
RAGE Inc.
10.2014 - 03.2016
Customer Service Manager
Walmart
10.2009 - 12.2013
High School Diploma - undefined
Pulaski County Senior High School
Associate of Science -
Wytheville Community College