Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Nicholson

Port Richey,FL

Summary

Dynamic leader with a proven track record at Pasco Powersports, enhancing operational efficiency and customer satisfaction. Skilled in financial management and team leadership, I excel in fostering professional relationships and driving profitability. Demonstrates adaptability and a keen eye for detail, achieving significant cost savings and performance improvements. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Parts and Service Director

Pasco Powersports
Port Richey, FL
09.2023 - 10.2024
  • Maintained relationships with vendors to ensure timely delivery of parts orders.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed business performance data and forecasted business results for upper management.
  • Oversaw the ordering of parts, inventory control, and stock levels.
  • Ensured compliance with all safety regulations in the shop environment.
  • Assigned work and monitored performance of project personnel.
  • Identified opportunities for cost savings initiatives in both parts and service departments.
  • Analyzed monthly financial reports to determine profitability of each department.
  • Supervised the daily operations of the parts and service departments.

Parts Department Manager

Pasco Powersports
Port Richey, Florida
03.2022 - 09.2023
  • Facilitated communication between upper management and executives by providing timely updates on performance metrics within the department.
  • Developed sales plan to increase parts department revenue.
  • Developed lasting rapport with customers to promote loyalty and satisfaction.
  • Established and maintained rapport with customers through active listening and dynamic communication to promote loyalty and referrals.
  • Monitored inventory levels and reordered stock as needed to meet customer demand.
  • Developed and implemented effective policies and procedures for the parts department to ensure high standards of customer service.
  • Managed all parts department operations, including ordering and receiving of inventory, pricing, customer service, and staff supervision.
  • Communicated, negotiated and built relationships with vendors, resulting in optimum pricing, terms, delivery speed and parts return policies.

Store Manager

Sunglass Hut
Clearwater, Florida
11.2016 - 02.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Formed and sustained strategic relationships with clients.

Sales Manager

Macys Department Store
Wellington, Florida
11.2014 - 10.2016
  • Coached, developed and motivated team to achieve revenue goals.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Implemented process changes to streamline sales department workflow.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Director of Early Childhood Education

Happy Hearts Academy
Clermont, Florida
01.2006 - 06.2014

Assistant General Manager

Kirkman Chiropractic
Orlando, Florida
03.2004 - 12.2005
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured that customer service standards were met or exceeded at all times.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Prepared and analyzed financial reports to inform budgeting and financial planning.
  • Collaborated with the marketing team to plan and execute promotional events.

Medical Office Manager

Churchill Chiropractic
Schaumburg, IL
01.1997 - 02.2004
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Organized and maintained documents, files and records.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.

Medical Billing Representative

Delcom Billing
St. Charles , IL
01.1998 - 12.1999
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Reconciled accounts receivable ledgers against bank statements on a regular basis.
  • Reconciled accounts receivable on a regular basis and reported any discrepancies to the supervisor.
  • Submitted claims to insurance companies.
  • Updated patient demographics such as address changes or insurance coverage updates within practice management system.
  • Provided customer service support by responding promptly to phone calls or emails from providers or customers seeking assistance with billing issues.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Completed and submitted appeals for denied claims.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Maintained accurate records of all billing activities in accordance with HIPAA standards.
  • Resolved any discrepancies or errors in billing documents through research and negotiation with payers.
  • Applied payments, adjustments, and denials into medical manager system.
  • Conducted follow-up calls with third party payers to check on claim status and resolution.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Documented all efforts made towards collections including letters sent, phone conversations.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Prepared and submitted claims to insurance companies electronically and manually.
  • Meticulously tracked and resolved underpayments.
  • Answered customer questions to maintain high satisfaction levels.

Education

Bachelor of Science - Psychology

Judson University
Elgin, IL
05-1996

Skills

  • Professionalism
  • Organizational skills
  • Documentation and reporting
  • Customer relationship management
  • Professional and courteous
  • Performance evaluation
  • Financial management
  • Idea development and brainstorming
  • Work Planning and Prioritization
  • Team leadership
  • Complex Problem-solving
  • Adaptability and flexibility
  • Excellent communication
  • Attention to detail

Timeline

Parts and Service Director

Pasco Powersports
09.2023 - 10.2024

Parts Department Manager

Pasco Powersports
03.2022 - 09.2023

Store Manager

Sunglass Hut
11.2016 - 02.2022

Sales Manager

Macys Department Store
11.2014 - 10.2016

Director of Early Childhood Education

Happy Hearts Academy
01.2006 - 06.2014

Assistant General Manager

Kirkman Chiropractic
03.2004 - 12.2005

Medical Billing Representative

Delcom Billing
01.1998 - 12.1999

Medical Office Manager

Churchill Chiropractic
01.1997 - 02.2004

Bachelor of Science - Psychology

Judson University

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Jennifer Nicholson