Jennifer Nickerson
Clarkston,WA
Summary
Proven professional with extensive experience in hospitality and customer service. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional organizational skills and customer service excellence. Skilled in multitasking and active listening, significantly improved service delivery by training staff and optimizing front desk efficiency.
Overview
12
12
years of professional experience
Work History
Food and Beverage Attendant
Crowne Plaza
2015.09 - 2016.04
- Maintained clean and organized atmosphere to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Enhanced guest experience by providing prompt and courteous service.
- Provided attentive service and proactively assessed guest needs.
Hotel Front Desk Agent
Holiday Inn Express
2011.01 - 2015.08
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Trained new staff members in customer service techniques and hotel operations.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Switchboard Operator
Lewiston Tribune
2004.06 - 2006.03
- Connected callers with appropriate professional, department, or business.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Education
Cosmetology License - Cosmetology
Headmasters School of Hair Design
Lewiston, ID04.2007
High School Diploma -
Asotin High School
Asotin, WA05.2002
Skills
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Clear Communication
- Multitasking
- Cleaning
- Computer Skills
- Active Listening
- Employee Training
- Organizational Skills
- Reliability
- Professionalism
Timeline
Food and Beverage Attendant
Crowne Plaza
2015.09 - 2016.04
Hotel Front Desk Agent
Holiday Inn Express
2011.01 - 2015.08
Switchboard Operator
Lewiston Tribune
2004.06 - 2006.03
Cosmetology License - Cosmetology
Headmasters School of Hair Design
High School Diploma -
Asotin High School
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