Summary
Overview
Work History
Education
Skills
Phone Numbers
Leadership Experience
Timeline
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Jennifer Nicole Hardin

Bristol,TN

Summary

Obtain a position in administrative services or data entry with an opportunity for personal growth and career development.

Service operations professional with proven history of optimizing workflows and enhancing customer experiences. Known for strong team collaboration and consistent delivery of high-quality results. Adept at adapting to changing needs and priorities, ensuring operational success and team cohesion.

Overview

25
25
years of professional experience

Work History

Provider Service Operations

United Healthcare
05.2022 - Current
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Enhanced team productivity and quality by providing coaching and feedback.
  • Conducted regular quality audits, ensuring adherence to company policies, procedures, and industry best practices.
  • Review provider surveys for ways of improvement.
  • Communications with providers through emails and daily chat functions.

Provider Data Operations

United Healthcare
03.2017 - 05.2022
  • Contributed to successful contracting of providers once negotiations with providers had been completed by adding accurate lines of business.
  • Supported providers with accurate data entry and maintenance, fostering positive relationships between providers and the organization.
  • Collaborated with cross-functional teams to ensure consistency in provider information across multiple platforms.
  • Identified areas for process improvement within the Provider Data Specialist role, implementing solutions that drove operational excellence.

Patient Rep II

Wellmont Health System
07.2007 - 03.2017
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Worked and sorted through incoming hospital mail.
  • Worked with patients to set up payment plans when needed.
  • Met with patients who were needing financial assistance with their bill.
  • Posted payments

Receptionist/Insurance

Mountain Neurological Ctr
04.2000 - 07.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained all therapist schedules
  • Posted charges daily for patient visits


Education

Associate Degree - Paralegal Technology

Western Piedmont Community College
Morganton, NC
05.1996

High School -

Mtn. Heritage High School
Burnsville, NC
05-1993

Skills

  • Good communication skills
  • Supportive team worker
  • Organizational abilities
  • Creative abilities
  • Reliable
  • Clerical skills
  • Data entry
  • Maintaining confidentiality
  • Feedback provision
  • Email correspondence
  • Chat correspondence
  • Payment posting
  • Hospital Billing
  • Training new employees
  • One on one coaching
  • Microsoft programs
  • Adobe
  • DocuSign
  • PowerPoint

Phone Numbers

(423) 878-5657, (828) 273-9974

Leadership Experience

SME (Subject Matter Expert), Helping team members work through difficult provider cases, Answering questions in team chat that advocates may have while chatting with a provider, Reviewing surveys that are low and providing feedback where there are areas of improvement, Reviewing audits for appeal or acceptance, Weekly meetings with leadership, Working escalated cases where there is possible provider abrasion, finding what caused the issue and presenting the solution to upper management as well as contacting the provider with a solution

Timeline

Provider Service Operations

United Healthcare
05.2022 - Current

Provider Data Operations

United Healthcare
03.2017 - 05.2022

Patient Rep II

Wellmont Health System
07.2007 - 03.2017

Receptionist/Insurance

Mountain Neurological Ctr
04.2000 - 07.2007

Associate Degree - Paralegal Technology

Western Piedmont Community College

High School -

Mtn. Heritage High School

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Jennifer Nicole Hardin