Jennifer Nicole Lomas
Los Angeles,CA
Summary
Experienced Associate Clinical Director with a strong background in community mental health, demonstrating expertise in clinical management and program development. Committed to finding innovative solutions to meet budgetary and fiscal demands while continuously improving service delivery. Known for providing trauma-informed, culturally respectful, and inclusive leadership. Highly regarded for fostering collaboration among team members, adapting to evolving needs, and consistently guiding staff to deliver impactful client care. Deeply dedicated to expanding and increasing access to quality care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Associate Clinical Director
Pacific Clinics
09.2021 - Current
- Company Overview: Pacific Clinics is California's largest nonprofit provider of mental health and substance use services. Pacific Clinics focuses on providing whole-person care through culturally and linguistically appropriate integrated mental health, substance use treatment, and physical health care that addresses the complex needs of clients
- Developed, implemented, revised, and evaluated policies and procedures.
- Oversaw quality improvement initiatives, leading to reduction in significant impairments in client functioning.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Recruited hired, and trained high-quality clinicians who contributed positively to the clinic''s mission and vision.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- The Clinical Associate Director oversees the Intensive Services (OCS/MHSA, FSP, IFCCS) Programs and a multi-disciplinary team of twenty (20) direct service staff
- Trauma-informed, strength-based, culturally respectful leadership with a focus on staff morale and retention
- Developed and implemented programs to include evidence based and continuous quality improvement (CQI) practices
- Managed MHSA, FSP and IFCCS program(s) to meet contractual requirements and annual priorities to be fiscally viable
- Actively involved in managing the budget for multiple programs and monitoring for budget shortfalls
- Actively targeted budget shortfalls skillfully identified unique service opportunities to expand how and when services are delivered
- Frequent consultation and collaboration across multiple systems (i.e., LACDMH, DCFS, Regional Center, and other Specialty Mental Health Programs)
- Leveraged relationships with LACDMH to ensure client access to medically necessary services, including higher level of care when appropriate
- With a focus on quality care and staff professional development, identified and coordinated relevant training
- Implemented the Intensive Services Guest Speaker Series to provide new and unique professional development opportunities
- Implemented the Intensive Staff Resource Library to ensure direct service staff have access to typically cost prohibitive literature and treatment resources to support their work
- Ensure that daily operations run smoothly with particular emphasis on streamlining and increasing the efficiency of program procedures and processes (i.e., employee review process, salary planning, balancing staffing workloads, systems meetings, etc.)
- Supervised and managed department implementation of CalAIM practices and policies
- Completed employee performance evaluations, used progressive discipline as necessary to ensure staff meet and exceed performance expectations
- Initiated and developed on-going Justice, Equity, Diversity, and Inclusion (JEDI) Roundtables and discussions within the department
- Racial Equity and Justice (REJ) LA Region Action Group Co-Lead
- Racial Equity and Justice (REJ) Statewide Committee Member
- Racial Equity, and Justice (REJ) Training & Education & Direct Services Subcommittee Member
- Clinical Foundations- Disruptive Module Independent Trainer
- Pacific Clinics is California's largest nonprofit provider of mental health and substance use services
- Pacific Clinics focuses on providing whole-person care through culturally and linguistically appropriate integrated mental health, substance use treatment, and physical health care that addresses the complex needs of clients
Clinical Auditing Supervisor
Children's Bureau of Southern California
03.2019 - 09.2021
- The Clinical Auditing Supervisor is a management position that includes over-site of the agency's mental health program auditing plan and process
- Provided direct oversight and management of the quality improvement departments at eight (8) locations across Los Angeles County
- Provided direct supervision and training of the Quality Improvement Specialists at eight (8) locations across Los Angeles County
- Developed and implemented clinical risk assessment, risk management, and safety planning intervention policies and agency-wide trainings
- Monitored agency compliance with clinical risk assessment and clinical risk management policies and procedures
- Subject matter expert and lead for the on-going development and implementation of the Trauma Informed Resilience Oriented Community (TIROC) initiative- a trauma informed movement designed to create organizational impact
- Guided the transition from 100% in person services to 100% Telehealth services due to Covid-19 pandemic
- Coordinated with LACDMH to ensure 100% compliance with State of California standards
- Identified training needs, policy and procedure updates, and overall strategies for continued quality improvement of service delivery
- Created and implemented use of Clinical Audit Tool and Clinical Risk Audit Tool
- Developed and conducted Agencywide mental health clinical trainings based on internal and external audit findings
- Developed a broad range of policy & procedures focused on clinical quality improvement for the Mental Health Program
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Licensed Clinical Supervisor/Quality Improvement Coordinator
Pasadena Unified School District Mental Health Services
11.2006 - 04.2017
- Company Overview: PUSD Mental Health is a LACDMH contracted agency providing comprehensive mental health services in the school, home, and community
- Provided individual therapy, in-home family therapy, group therapy, case management, parent education, and crisis intervention for K through 12th grade students
- Provided crisis intervention and risk management services
- Provided Clinical Supervision to LCSWs, license eligible MSW therapists, and training for second year USC School of Social Work Interns
- Developed and led Professional Development/Trainings for mental health staff, school staff, administrators and developed parent education programs
- Provided consultation and collaborated with multidisciplinary teams to support coordination of care
- Provided direct consultation to multiple schools, DCFS, Children's Court, and community agency representatives
- Directed and managed agency-wide implementation of Evidenced Based Practices
- Maintained knowledge and competency in Los Angeles County Department of Mental Health (LACDMH) documentation and billing requirements
- Conducted agency-wide internal audits of clinical documentation
- Participated in monthly LACDMH Quality Assurance meetings
- Completed employee performance evaluations, used progressive discipline as necessary to support staff completion of job requirements
- PUSD Mental Health is a LACDMH contracted agency providing comprehensive mental health services in the school, home, and community
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
Psychiatric Social Worker (Intensive Day Treatment)
San Gabriel Children's Center STRTP
08.2005 - 11.2006
- Provided individual, group, family therapy, and crisis intervention for severely emotionally disturbed boys at Level 14 clinical STRTP
- Conducted risk assessments, evaluations for family reunification, and developed transition plans
- Completed quarterly progress reports for the Department of Children and Family Services
- Maintained compliance with LACDMH documentation requirements
- Conducted Internal Audits of clinical records to ensure compliance with LACDMH Requirements
- Provided psychoeducation to clients and their families on mental health diagnoses, treatment options, coping strategies, and self-care techniques.
- Facilitated group therapy sessions for diverse populations addressing various mental health issues such as depression, anxiety, and substance abuse.
- Maintained accurate case records with detailed documentation of client progress towards treatment goals.
Psychiatric Social Worker (Day Rehab Program)
D'Veal Family and Youth Services
08.2004 - 08.2005
- Provided individual, family and group therapy for severally emotionally disturbed children in Day Rehab Program
- Services were provided on site, at schools, and in home
- Provided consultation and collaboration with schools, teachers, DCFS, Children's Court, psychiatrist
- Provided case management/resource linkage services
- Maintained compliance with LACDMH documentation requirements
- Conducted internal agency wide audits of clinical records
Behavioral Aide Specialist /Case Manager (Day Rehab Program)
D'Veal Family and Youth Services
04.2001 - 08.2004
- Collaborated with multi-disciplinary treatment team and clients to develop behavioral goals and support clients in meeting goals
- Developed and implemented a structured curriculum and behavioral support program to target client's behavioral needs
- Developed collaborative program with community-based agencies to increase client access to resources
- Provided one-on-one support TBS services for clients in schools and at home
Clinical Social Work Intern
D'Veal Family and Youth Services
08.2003 - 05.2004
- Provided individual and family therapy
- Developed and led anger management group for Elementary students
- Provided in-home family therapy and parent-training
- Conducted Bio-Psycho-Social-Cultural Assessment, Risk Assessments, Treatment Planning, Crisis Intervention
- Collaborated with multi-disciplinary team (teachers, psychiatrist, psychologist, Clinical Social Workers)
Clinical Social Work Intern
Home-SAFE
08.2001 - 05.2002
- Services are offered to children ages 0 to 3 in the Early Head Start Program and ages 0 to 5 in the Family Project Program
- Provided home-based therapy and case management services for children and caregivers
- Co-facilitated Early Head Start Play Group and Family Project Parent Socialization Group
- Developed and implemented lead-poisoning training program for parents and community members
- Participated in community outreach and advocacy events (Eisner Pediatric & Family Medical Clinic & Agency Safety Event)
STRTP Childcare Worker
Five Acres
05.1999 - 04.2001
- Provided daily child-care services for severely emotionally disturbed boys in Level 12 STRTP
- Participated in the development of behavioral goals and treatment plans for clients
- Conducted daily social skills and anger management groups
- Participated in weekly clinical team meetings
- Collaborated with clinical staff regarding client behaviors and support needs
- Monitored family visits and provided input into reunification plans
Substance Abuse Resident Advisor/Counselor Aide
Spencer Adult Inpatient Drug and Alcohol Behavioral Health Center
05.1997 - 05.1999
- Completed training in Twelve Step Recovery Model and Motivational Interviewing
- Assessment and evaluation of new clients, completion of all intake documentation and participation in development of client treatment goals
- Provided one-on-one individual support for clients
- Supervised client activities – swing shift and overnight shifts
- Facilitated daily process groups and evening wrap-up groups
Education
Doctor of Social Work -
USC School of Social Work
Los Angeles, California12.2018
Pupil Personnel Services Credential -
USC School of Social Work
Los Angeles, California12.2013
Master of Social Work -
USC School of Social Work
Los Angeles, California05.2004
Bachelor of Arts - Race And Ethnic Studies
Pitzer College
Claremont, California05.1999
Skills
- Trauma-Informed, Strength-Based, Culturally Respectful Client Care
- Trauma-Informed, Collaborative, Culturally Respectful Leadership
- Complex Problem-Solving and Strategic Planning
- Budget Oversight and Program Management
- Focused on Continuous Clinical Quality Improvement
- Staff Development and Professional Growth
Certification
California, Clinical Social Work License # 25211, 01/15/09
Professionaltrainingscertifications
- Lanterman-Petris-Short (LPS) Designated, 02/23/25
- Therapeutic Crisis Intervention (TCI) Certified
- Child & Adolescent Needs and Strengths (CANS) Certified
- First Aid/CPR Certified
- Narcan Trained
- Formal training in Evidenced Based Practices: Managing and Adapting Practices (MAP), Seeking Safety, Trauma Focused-CBT, and IPT-Depression
- Proficient in use of Exym and Welligent Electronic Health Record Systems
- Clinical Foundations Disruptive Behavior Independent Trainer
Credential
State of California Commission on Teacher Credentialing, Pupil Personnel Services Credential (PPSC), 02/01/14
Accomplishments
- Intensive Services Pacific Clinics "Dream Team" Award 2023
- Racial Equity and Justice (REJ) LA Region Action Group Co-Lead (Pacific Clinics)
- Trevor Project Text / Chat Crisis Line Volunteer
- Westridge School Alumnae Board- DEI Committee
Timeline
Associate Clinical Director
Pacific Clinics
09.2021 - Current
Clinical Auditing Supervisor
Children's Bureau of Southern California
03.2019 - 09.2021
Licensed Clinical Supervisor/Quality Improvement Coordinator
Pasadena Unified School District Mental Health Services
11.2006 - 04.2017
Psychiatric Social Worker (Intensive Day Treatment)
San Gabriel Children's Center STRTP
08.2005 - 11.2006
Psychiatric Social Worker (Day Rehab Program)
D'Veal Family and Youth Services
08.2004 - 08.2005
Clinical Social Work Intern
D'Veal Family and Youth Services
08.2003 - 05.2004
Clinical Social Work Intern
Home-SAFE
08.2001 - 05.2002
Behavioral Aide Specialist /Case Manager (Day Rehab Program)
D'Veal Family and Youth Services
04.2001 - 08.2004
STRTP Childcare Worker
Five Acres
05.1999 - 04.2001
Substance Abuse Resident Advisor/Counselor Aide
Spencer Adult Inpatient Drug and Alcohol Behavioral Health Center
05.1997 - 05.1999
Pupil Personnel Services Credential -
USC School of Social Work
Master of Social Work -
USC School of Social Work
Doctor of Social Work -
USC School of Social Work
Bachelor of Arts - Race And Ethnic Studies
Pitzer College