Jennifer Niehaus
Big Prairie,OH
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Car Salesperson
Fredericktown Chevrolet
Fredericktown, OH
10.2022 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
Team Member
Lowes Home Improvment
Mount Vern, OH
02.2022 - 10.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in training sessions for new employees when needed.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Licensed in forklift operations and safety.
- Pull large orders for the flatbed truck.
- Able to work under strict deadlines to ensure that orders are sent out on time.
- High communication is needed in order to coordinate with truck drivers and co-workers to maximize efficiency.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Ability to read order forms and find orders in the system.
Hunting Guide
Killbuck Valley Whitetail Outfitters
Millersburg, OH
09.2018 - 03.2019
- Managed client expectations and safety protocols while on hunting trips.
- Organized and maintained equipment for guided hunts.
- Lead scouting missions to identify potential hunting sites based on wildlife population estimates and seasonal movements.
- Established a variety of bait stations to attract game animals for guided hunts.
- Assisted with tracking wounded game by following blood trails or other signs.
- Conducted post-hunt field dressing of harvested animals for transport back to camp or lodge.
- Communicated effectively with state wildlife officials regarding regulations, bag limits, license requirements.
- Maintained detailed records of daily activities such as number of hunters, guests served per day, amount of game taken, released during each hunt.
- Engaged in marketing activities, such as attending trade shows and maintaining social media accounts.
- Developed relationships with landowners and secured access rights for future hunting trips.
- Contributed ideas towards improving operational efficiency within the guiding business.
Education
Associate of Science - Environmental Science
The Ohio State University
Columbus, OH05-2018
Skills
- Persuasion techniques
- Cold calling
- Building rapport
- Goal oriented
- Closing deals
- Sales presentations
- Consultative techniques
- Upselling strategies
- Sales and marketing
- Friendly and enthusiastic
- Verbal and written communication
- Event networking
- Customer relationship management
- Email and telephone etiquette
- Telephone etiquette
- Issue resolution
- Professional demeanor
- Customer service
- Lead follow up
- Goal setting
- Follow-up skills
- Relationship building
- Product demonstrations
- Brand loyalty
- Detail-oriented
- Task prioritization
- Innovation and creativity
- Multitasking and organization
- Clear communication
- Time management
- Adaptable nature
- Quick learner
- Goal-oriented
Affiliations
Outside of work I love to train my dogs, garden, go camping and hiking. I also very much enjoy video games, anything from Animal Crossing to Red Dead Redemption.
Certification
- I received my Corvette Specialist title after going to the Corvette Academy earlier this year.
- I also received my EV Specialist title after going to Chevrolet Experience training this year.
References
References available upon request.
Timeline
Car Salesperson
Fredericktown Chevrolet
10.2022 - Current
Team Member
Lowes Home Improvment
02.2022 - 10.2022
Hunting Guide
Killbuck Valley Whitetail Outfitters
09.2018 - 03.2019
- I received my Corvette Specialist title after going to the Corvette Academy earlier this year.
- I also received my EV Specialist title after going to Chevrolet Experience training this year.
Associate of Science - Environmental Science
The Ohio State University
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