Jennifer Nilan
Broomall,PA
Summary
Reliable and dedicated assistant with excellent experience in industry. Demonstrates organization and time management skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Extensive knowledge of problem-solving skills and ability to think and act quickly to find a solution. Demonstrates experience in administrative roles as well as managing office operations.
Overview
13
13
years of professional experience
Work History
Medical Assistant
McCarrin Chiropractic And Psyhcial Therapy
09.2009 - 01.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Manager of Cashiers, Customer Service Desk
Drexeline Supermarket
06.1999 - 10.2009
- Directed staff and managed daily deposits and withdrawals from the safe.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Cardinal O'hara Highschool
Springfield, PA06-2003
Skills
- Patient Scheduling
- Calendar Management
- Online Research
- Database Management
- Prioritization and Problem Solving
- Organization and Time Management
- Maintaining Confidentiality and Discretion
- Customer Service
- Communication (Written and Verbal)
- Medical Records Management
- Social Media Management
Timeline
Medical Assistant
McCarrin Chiropractic And Psyhcial Therapy
09.2009 - 01.2012
Manager of Cashiers, Customer Service Desk
Drexeline Supermarket
06.1999 - 10.2009
High School Diploma -
Cardinal O'hara Highschool
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