Jennifer Nimocks
Richland Center
Summary
Organized Office Manager with noted experience in administrative work. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Highly dependable, ethical and reliable while offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager
Passages
09.2023 - Current
- Manage office and apartment operations for Ada James Place transitional apartments.
- Use customer service skills to manage relations with clients/residents and any concerns, help with housing and engage in help to make a positive transitions.
- Work with company accountant to maintain financial records and invoices as well as preparing payments to be paid out.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Help coordinate and plan special projects and ideas for apartments and company.
- Work closely with the Executive Director in daily functions and productivity of Passages.
Advisor
Nelnet
10.2021 - 08.2023
- Built and maintained relationships with clients to provide ongoing support with their student loan accounts.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Monitored customer service operations to confirm compliance with quality standards.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Delivered supportive and knowledgeable information to customers for their repayment options and what worked well for them.
Clerical Assistant
Richland County Health And Human Services
04.2017 - 06.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information about our agency.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Assisted with front line work as well as clinical services with clientele.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and projects.
Education
Cosmetology License - Cosmetology Education
Southwest Technical College
Fennimore, WI05.2002
High School Diploma -
Richland Center High School
Richland Center, WI06.2000
Skills
- Written Communication
- Customer Service
- Customer Relations
- Team Bonding
- Information Confidentiality
- Workflow Planning
- Conflict Management
- Clerical Support
- Workflow Optimization
- Knowledge of Administering Payroll
- File and Data Retrieval Systems
- Billing and Invoicing
Timeline
Office Manager
Passages
09.2023 - Current
Advisor
Nelnet
10.2021 - 08.2023
Clerical Assistant
Richland County Health And Human Services
04.2017 - 06.2021
Cosmetology License - Cosmetology Education
Southwest Technical College
High School Diploma -
Richland Center High School
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