Jennifer Niro
DeKalb,IL
Summary
Dynamic Customer Service Representative with a proven track record at DRF Smart Water Systems, adept in handling high-stress situations with professionalism and empathy. Skilled in active listening and data entry, I've significantly enhanced customer loyalty and resolved escalated calls, demonstrating critical thinking to achieve satisfactory outcomes for all parties involved.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DRF Smart Water Systems
10.2018 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
West Leyden HS
Northlake, IL06-1983
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
DRF Smart Water Systems
10.2018 - 10.2024
High School Diploma -
West Leyden HS
Similar Profiles
Daniel MooreDaniel Moore
Area Relationship Manager at DRF Water Heating SolutionsArea Relationship Manager at DRF Water Heating Solutions
Shivali DemlaShivali Demla
Senior IT Recruiter at SEW- Smart Energy WaterSenior IT Recruiter at SEW- Smart Energy Water
Angelica GutierrezAngelica Gutierrez
Customer Service Lead at DRF Trusted Property SolutionsCustomer Service Lead at DRF Trusted Property Solutions
Arturo PachecoArturo Pacheco
Sanitation Technician at Compact IndustriesSanitation Technician at Compact Industries
Melisa MesinovicMelisa Mesinovic
Medical Assistant at Uropartners LLCMedical Assistant at Uropartners LLC