Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Nixa

Excelsior Springs,MO

Summary

Dedicated nursing assistant brings 6-year background with patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and daily care routines. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care at every stage of their treatment.

Overview

7
7
years of professional experience

Work History

Home Health Nurse

Self Employed
07.2018 - Current
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Educated patients and families on disease processes, medications and treatments.
  • Administered medications and treatments as prescribed by physicians.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Traveled out of state with patients to provide care before and after medical and surgical procedures.
  • Attended training to learn how to provide specialized care that each individual patient may need.
  • Provided transportation to and from Doctors appointments and classes they attended to help manage their conditions and diseases.
  • Assisted patients with activities of daily living to promote independence.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.

Intake/Customer Service Specialist

Adapt Health
Kansas City , MO
04.2023 - 06.2025
  • Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
  • Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
  • Collaborated with team members to ensure the accuracy of referral data entered into the system.
  • Interpreted complex benefit plans accurately when determining whether requested services are covered under an individual's policy.
  • Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
  • Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
  • Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.
  • Provided support to referring physicians in obtaining pre-authorization for services as necessary.
  • Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
  • Developed strategies for improving efficiency within the department while maintaining high standards of customer service.

Bartender

Summit Grill
07.2022 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Education

Cosmetology License -

Z Hair Academy Inc
Lee's Summit, MO
05.2016

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2015

Skills

  • Recording Vital Signs
  • Clear Patient Communication
  • Privacy and Confidentiality
  • Medication Side Effect Knowledge
  • Nursing Assistance
  • Supporting Daily Living Needs
  • Medication Administration
  • Meal Preparation
  • Report Preparation
  • Scheduling
  • Diet and Nutrition
  • Compassionate and Caring

Timeline

Intake/Customer Service Specialist

Adapt Health
04.2023 - 06.2025

Bartender

Summit Grill
07.2022 - 02.2023

Home Health Nurse

Self Employed
07.2018 - Current

Cosmetology License -

Z Hair Academy Inc

High School Diploma -

Penn Foster Career School

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