Jennifer Nixon
San Antonio,TX
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Home healthcare provider
Helping Hands Of San Antonio home Care
San Antonio, Texas
10.2025 - Current
- Provided in-home personal care to clients, ensuring comfort and safety.
- Supported clients in daily living activities, enhancing comfort and dignity during bathing and grooming.
- Monitored client health and reported changes to healthcare professionals.
- Communicated effectively with clients and families about care plans.
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Prepared meals and snacks to meet individual nutritional requirements.
- Provided emotional support to patients navigating illness or disability, fostering resilience and well-being.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Engaged in companionship activities like conversation and games to offer emotional support. through conversation, outings, reading aloud, playing games.
Customer Service Representative
Circle K Convenience Store
San Antonio
10.2022 - 03.2023
- Assisted customers with inquiries and provided product information.
- Processed sales transactions efficiently at the cash register.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to ensure smooth operations.
- Handled inventory management and restocked shelves regularly.
- Engaged customers to enhance their shopping experience at the store.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
Waitress
Iron skillet at TA/petro
San Antonio, TX
10.2017 - 09.2019
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food preparation.
- Handled cash and processed payments using point-of-sale system.
- Managed multiple tables while ensuring a positive dining experience for guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Processed payments accurately using cash registers or POS systems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Wairess
Jims
San Antonio, Texas
04.2017 - 09.2017
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff.
- Managed multiple tables while ensuring timely food and drink delivery.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained cleanliness of dining area, tables, and utensils throughout shifts.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled cash register operations, processed payments, and managed receipts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Organized take-out orders efficiently according to customer requests.
- Replenished beverages when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Set up tables in between patrons to reduce wait times.
- Developed positive relationships with regular customers through friendly conversation.
- Set up tables in between patrons to reduce wait times.
Banquet Waitress
Earl Abels Restraunt
San Antonio, Texas
02.2013 - 07.2015
- Served food and beverages to guests during functions.
- Provided excellent customer service to enhance guest experience.
- Checked guest satisfaction throughout meal service.
- Maintained cleanliness of dining areas throughout events.
- Cleared plates, glasses, and utensils between courses or after meals as needed.
- Replenished beverages as required during meal services.
- Delivered desserts in a timely manner.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Assisted with event coordination and guest requests.
- Collaborated with kitchen staff to ensure timely service.
- Communicated effectively with coworkers regarding customer requests or complaints.
- Assisted in setting up banquet tables, chairs, and linens.
- Set up banquet tables and decorations for events.
- Stocked server areas with supplies before, during and after shifts.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Resolved guest complaints to maintain complete customer satisfaction.
- Monitored dining room atmosphere to ensure customer satisfaction at all times.
- Calculated bills for parties served using cash registers or other point-of-sale systems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Totaled checks and used cash register to accept payment for services.
- Maintained proper storage of leftovers according to company policies.
- Ensured that all areas were properly cleaned and sanitized after each event.
- Served food and beverages to customers.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Portioned, plated and garnished menu items to meet company standards.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Portioned, plated and garnished menu items to meet company standards.
- Totaled checks and used cash register to accept payment for services.
Education
CMA - Medical Assistant
Kaplan Medical Assisting And Dental Assistant
San Antonio, TX 01.2008 - 04.2009
Skills
- Patient care
- Hygiene support
- Clinical documentation and reporting
- Recording vital signs
- First aid
- Patient transportation
- Housekeeping support
- Time management
- Problem solving
- Team collaboration
- Active listening
- Emotional assistance
Certification
- Cpr
- Certified medical assistant
Timeline
Home healthcare provider
Helping Hands Of San Antonio home Care
10.2025 - Current
Customer Service Representative
Circle K Convenience Store
10.2022 - 03.2023
Waitress
Iron skillet at TA/petro
10.2017 - 09.2019
Wairess
Jims
04.2017 - 09.2017
Banquet Waitress
Earl Abels Restraunt
02.2013 - 07.2015
CMA - Medical Assistant
Kaplan Medical Assisting And Dental Assistant
01.2008 - 04.2009