Compassionate Behavioral Specialist with over five years of experience in social service programs, including SNAP and TANF, combined with a strong foundation in business administration and administrative management. Expertise includes a comprehensive understanding of federal and state regulations, social service principles, and policies designed to uplift underprivileged populations, particularly those affected by mental health challenges, domestic violence, and various forms of abuse. Proven ability to cultivate effective working relationships through team building and collaboration, while skilled in utilizing data to improve agency practices and benefit those effected by implimitation of such policies and practices. Committed to delivering lasting, impactful results for clients through extensive training in public service and behavioral science.
Hi, I’m
Jennifer N. Jones
Lexington,SC
Summary
Overview
10
years of professional experience
Work History
South Carolina Department Of Social Services
Performance Coach
12.2023 - Current
Job overview
- Developed training programs, preparation protocols and special promotional events.
- Applied training techniques to improve performance both in competitive play.
- Conducted consultations with clients, gathered details and performed fitness assessments and baseline functional movement screenings.
- Designed programs to positively impact client weight loss, strength and endurance.
South Carolina Department of Social Services
Eligibility Coordinator I-FSC Supervisor
07.2022 - 12.2023
Job overview
- Ensures subordinate Family Success Coaches adhere to established, written policies and procedures and performs case reviews to ensure compliance with program expectations. Supervises, coaches, and mentors Family Success Coaches. Coordinates the needs of Family Success Coaches with other managers related to training, necessary materials or equipment, and information.
- Routinely travels among assigned areas to conduct unannounced visits with subordinate Family Success Coaches. Coordinates the needs of Family Success Coaches with other managers related to training, necessary materials or equipment, and information.
- Perform other related duties as required and/or directed.
- Perform Red Cross Shelter duty or other emergency welfare services duties as directed.
- Division of Employment Services
- Interagency Promotion
South Carolina Department of Social Services
Eligibility Specialist II-Family Success Coach
06.2020 - 07.2022
Job overview
- Manages the progress of an assigned caseload of TANF participants as they complete activities that will strengthen their ability to obtain or maintain employment and ultimately, result in self-sufficiency. In conjunction with assigned participants, develops a viable Individual Employment Plan which details a participant’s vocational objectives and/or assigns activities, which eliminates to attaining objectives.
- Provides counseling referrals, and advice to support the academic, personal, and social development of assigned TANF caseload.
- Promotes active participation in the TANF Work Program towards self-sufficiency and increase overall participation rates of participant caseload.
- Division of Employment Services
South Carolina Department of Social Services
Human Services Specialist I-Eligibility
06.2020 - 10.2020
Job overview
- Interviews clients to gain overview of clients’ financial resources and social circumstances, pertinent to eligibility for TANF and SNAP services.
- Determines eligibility services for economic assistance using eligibility manuals and guidelines.
- Contacts financial institutions, employers, medical facilities, and physicians as necessary to substantiate data.
- Completes appropriate economic service forms and codes for computer entry.
- Takes calls from clients and public and sees “walk-ins” requesting information on economic services programs.
Carolina School for Inquiry
Coaching Teacher
07.2017 - 05.2020
Job overview
- Assisted teachers in addressing learning challenges through various models, and specific instructions while implementing behavioral management practices.
- Increased collaborative efforts in weekly meetings to ensure student to teacher relationships were established.
- Monitored and evaluated learning and behavioral assessment data to determine improvements in instructional practice and student achievement.
- Performed clerical duties including emailing, copying, typing, researching, and maintained student records and receipts.
Gleamns Head start
Substitute Teacher
06.2016 - 06.2017
Job overview
- Performed daily health assessments for students to ensure mental and physical welling allowed students to be productive.
- Completed daily tracking log to maintain student’s whereabouts.
- Assisted teachers with daily lesson planning, teaching activities, and additional programs in compliance with South Carolina State Standards, alongside Second Step Standards.
South Lake Childcare
Teacher/Caretaker
09.2015 - 12.2015
Job overview
- Created lesson plan unique for students 3 years of age.
- Kept daily log to track students.
- Maintained and kept area organized for clean learning atmosphere.
- Communicated effectively, both verbal and nonverbal to create an encouraging learning environment for students, families, and staff members.
Education
Columbia CollegeColumbia, SC
Bachelor of Behavioral Sciences
05.2020
University Overview
Midlands Technical CollegeWest Columbia, SC
Associate Degree from Early Care and Education
05.2017
University Overview
Skills
- Supervision
- Management
- Research and Analysis
- Customer Services
- Reporting
- Organization
- Team Building
- Child Welfare
- Social Services
- Case Management
- Microsoft Word and Excel
- Policy Review
- Discretion
- Family Planning
- Patience
- Presentation
- Cultural Competence
- Advocacy
- Empathy
- Adaptability
- Timeliness
- Collaboration
- Group leadership
- Innovation management
- Skill building
- Training planning
- Performance assessment
- Performance analysis
- Form modification
- Negotiation
- Industry expertise
- Marketing
Accomplishments
Accomplishments
- Nominated "Innovator" of the year 2025 "People"s Choice Award, SC DSS.
- Employee of the Month 2024 - SC DSS.
- Collaborated among 3 units within the Employment Services Division to create "Motivational Minute" for staff. An event help every Wednesday for all staff to participate in motivating, inspiring and encouraging each other. (May 2023 - present)
Affiliations
Affiliations
- Midlands Montessori School - Volunteer
- Sharing God’s Love – Volunteer
Timeline
Performance Coach
South Carolina Department Of Social Services
12.2023 - Current
Eligibility Coordinator I-FSC Supervisor
South Carolina Department of Social Services
07.2022 - 12.2023
Eligibility Specialist II-Family Success Coach
South Carolina Department of Social Services
06.2020 - 07.2022
Human Services Specialist I-Eligibility
South Carolina Department of Social Services
06.2020 - 10.2020
Coaching Teacher
Carolina School for Inquiry
07.2017 - 05.2020
Substitute Teacher
Gleamns Head start
06.2016 - 06.2017
Teacher/Caretaker
South Lake Childcare
09.2015 - 12.2015
Midlands Technical College
Associate Degree from Early Care and Education
Columbia College
Bachelor of Behavioral Sciences