Jennifer N. Mattox
Midwest City
Summary
Energetic, Patient Registration Specialist eager to bring strong administrative skills to a growing company. Excellent organization, communication, and relationship-building skills, Articulate and friendly with a professional demeanor.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist Sr.
Integris Southwest Medical Center Pre-Services
05.2023 - Current
- Oversee daily activities of patient access operations, including patient demographics, insurance verifications, and point of services payments.
- Verifying prior authorization is needed if so, obtaining authorizations prior to appointment.
- Revising charts to ensure proper documentation is on file for prior authorization to avoid denials.
- On-the-job training and development throughout outpatient registration and Emergency Department
- HIPPA & EMTALA Compliance
- Working closely with internal departments to resolve patient issues and improve patient access experience.
- Coordinate daily caregiver assignments by adding them to line-up to ensure full coverage across designated areas
- Review and adjust caregiver schedule to optimize workflow and meet department needs
- Conduct monthly audits of caregiver accounts to ensure accuracy and complains with performance goals
- Collaborate with supervisors and managements to implement process improvements and maintain high standards of service
Patient Access Specialist
Integris Baptist Medical Center Outpatient Registration
11.2022 - 05.2023
- Oversee scheduling, insurance eligibility, point of service payments, and consent forms collections in compliance with organizational protocols.
- Verifying prior-auth are being obtained and documentation are filed correctly.
- Cross trained in multiple areas to help when needed.
- Exceeding department goals and meeting departments collection goals
- Reviewing clinical notes to ensure proper Dx is being used.
Hygiene Coordinator
Total Health Dentistry
02.2018 - 04.2019
- Check patients in and out and collect payments due
- Check dental insurance for all new patients and existing patients
- Call patients daily for recall 6mrc
- Turn over dental rooms and sterilize equipment used
- Make new treatment plans for patients needing treatment, going over benefits and estimates for dental work
- Call patients weekly making sure everyone is doing well after their procedure
- Pull charts for the next day making sure we are aware of outstanding balances
- Close days daily and check deposit and close out the month for monthly updates
Health Unit Coordinator, Monitor Tech, CNA
Cardiac Rehab ISMC
04.2016 - 02.2018
- Working in Outpatient Cardiac Rehab (Phase II) to provide patients with an exercise prescription after a heart event or diagnosis in heart failure. Monitor patients while on exercise equipment to ensure they are achieving their personalized goals and monitor how their heart is responding to the exercise.
- Daily group education, topic varies by day but pertains to management of medication, heart disease, medications per nursing staff.
- Support patients through their rehabilitation and attend monthly Cardiac Rehabilitation meetings with patients.
- Make new appointments for new patients wanting to attend OPCR.
- Obtaining authorization prior to appointment
- Reviewing clinical notes to ensure referral is entered correctly.
- Review patients' coinsurances and copays for each session.
Health Unit Coordinator
Integris Mental Health
08.2015 - 04.2016
- Greeted patient when they first entered the Adult Unit
- Reviewed New Patient paperwork with patients and input them into our computer system
- Spoke with Mat Assessment daily and gave them out daily census
- Broke down charts when nurses and doctors were done reviewing them
- Answered phone calls that came through to the adult unit
- Worked double weekends for 6 months (16hr shifts)
Receptionist
Birth and Beyond
04.2015 - 08.2015
- Greeted patient as they entered the office
- Checked in patients and checked them out when they were done with their visit
- Verified patient’s insurance before their set appointment
- Filed paperwork and the daily charts used that day
- Helped the doctors translate when Spanish speaking patients couldn’t communicate
- Answer phone calls and set up new appointments for new patients
Receptionist
Crocodile Smiles
03.2013 - 04.2015
- Answer a multi phone line (Spanish & English)
- Greet kids and parents while entering the office
- Make the kids their new name tag so doctor can see what patient she is attending to
- Make new appointments for new patients
- Call and confirm the next day’s appointments
- Verify their insurances
- File new paperwork and new patient charts
- Recall patients that have not attending within the 6 months check up
- Make new charts for new patients
- Clean the office at the end of the day
- Experience in reception and front desk duties such as verifying demographics, verifying insurance, submitting prior authorizations, faxing, answering multi-line phones, Microsoft office, word, and power point, typing 55 wpm. Great communication skills, Bi-lingual; English and Spanish.
Education
High School -
Santa Fe South High School
01.2012
CNA training Academy - undefined
Basic Dysrhythmia Course - undefined
CHAA Certified - undefined
01.2025
Monitor Tech - Cardiac Rehab
01.2022
Skills
- Excellence management in time, task, and emotion
- Great communication skills both oral and written communication
- Ability to work under pressure
- Great problem solving and critical thinking
- Meeting and exceeding department goals
- Always willing to learn and grow within a department
- Scheduling & Authorization Management
- Team Leadership & Staff Training
Timeline
Patient Access Specialist Sr.
Integris Southwest Medical Center Pre-Services
05.2023 - Current
Patient Access Specialist
Integris Baptist Medical Center Outpatient Registration
11.2022 - 05.2023
Hygiene Coordinator
Total Health Dentistry
02.2018 - 04.2019
Health Unit Coordinator, Monitor Tech, CNA
Cardiac Rehab ISMC
04.2016 - 02.2018
Health Unit Coordinator
Integris Mental Health
08.2015 - 04.2016
Receptionist
Birth and Beyond
04.2015 - 08.2015
Receptionist
Crocodile Smiles
03.2013 - 04.2015
CNA training Academy - undefined
Basic Dysrhythmia Course - undefined
CHAA Certified - undefined
Monitor Tech - Cardiac Rehab
High School -
Santa Fe South High School
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