Jennifer Noernberg
Alexander,AR
Summary
Professional hospitality leader prepared for role with focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Bar Supervisor
Stars And Strikes Family Entertainment Center
03.2023 - 11.2025
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation and customer service excellence.
- Developed innovative drink specials to enhance customer engagement and satisfaction.
- Managed inventory levels, coordinating timely restocking of supplies and minimizing waste.
- Resolved customer complaints swiftly, maintaining positive guest experiences and loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Supervisor
Willow Jane
10.2019 - 06.2023
- Trained and mentored new sales associates, enhancing team performance and customer service skills.
- Conducted regular performance reviews, providing feedback that fostered professional development within the team.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales and upselling of products and services.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented training programs that improved product knowledge and sales techniques among staff.
- Collaborated with marketing team to develop promotional materials, increasing customer engagement.
Education
Bachelor of Arts - Psychology
Hendrix College
Conway, AR05-1998
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Inventory control
- Store organization
Timeline
Bar Supervisor
Stars And Strikes Family Entertainment Center
03.2023 - 11.2025
Supervisor
Willow Jane
10.2019 - 06.2023
Bachelor of Arts - Psychology
Hendrix College