Jennifer Nogueda
Glendale Heights
Summary
Bilingual customer service and operations professional with 8+ years of experience providing remote-ready client support, resolving issues, and maintaining accurate documentation. Skilled in CRM systems, call handling, data management, and workflow coordination. Known for self-management, problem-solving, and delivering efficient solutions. Seeking a remote customer service or administrative support role to provide high-quality, reliable service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Gosincro
Glendale Heights, IL
12.2024 - Current
- Coordinated scheduling and task delegation to optimize workflow efficiency.
- Conducted training sessions to enhance team skills and knowledge.
- Developed and implemented process improvements that increased productivity.
- Train and mentor new team members on procedures, documentation, and internal tools.
- Resolve escalated operational and shipping issues via ticketing platforms and vendor communication.
- Maintain performance logs, reports, and workflow documentation.
Solutions Specialist
Gosincro
Glendale Heights, IL
12.2022 - 12.2024
- Processed international shipments independently with high accuracy, consistently meeting daily targets without supervision.
- Maintained and updated tracking and case information autonomously in internal systems, ensuring timely and accurate records.
- Identified and resolved shipment delays and documentation errors independently, coordinating with relevant teams as needed.
- Maintained detailed operational logs and reports independently, ensuring accurate tracking and smooth workflow.
Technician
ZONES
Carol Stream, IL
09.2021 - 12.2022
- Conducted routine maintenance on hardware and software to ensure optimal performance.
- Independently tested and evaluated electronic devices for refurbishment and resale, ensuring quality standards were met.
- Entered device information and status updates autonomously into internal systems, maintaining accurate records.
- Self-managed inventory documentation and prepared equipment for shipment, ensuring timely and organized workflow.
Office Administrator
USIC
Lombard, IL
10.2019 - 09.2021
- Independently handled inbound and outbound calls from customers and field technicians, resolving inquiries efficiently.
- Provided bilingual support for Spanish-speaking customers, ensuring clear and accurate communication.
- Logged customer information and service updates autonomously in Excel, maintaining precise records.
- Self-managed administrative documentation and maintained organized records for smooth workflow.
- Assisted with onboarding and training administrative staff, taking initiative to support team readiness
Education
High School Diploma -
Addison Trail High School
Addison, ILSkills
- Remote Customer Service & Client Support
- Bilingual Communication (English/Spanish)
- Inbound & Outbound Call Handling
- CRM & Ticketing Systems (eg, Zendesk, Salesforce)
- Microsoft Excel & Data Management
- Documentation & Reporting
- Problem Solving & Escalation Management
- Administrative Support & Workflow Coordination
- Self-Management & Time Management
Certification
- IATA Training - December 2022
Languages
Spanish
Professional Working
Timeline
Team Lead
Gosincro
12.2024 - Current
Solutions Specialist
Gosincro
12.2022 - 12.2024
Technician
ZONES
09.2021 - 12.2022
Office Administrator
USIC
10.2019 - 09.2021
High School Diploma -
Addison Trail High School