Jennifer Noguera
College Point
Summary
Goal-oriented manager with a strong background in hospitality, dedicated to achieving objectives. Known for effective leadership, enhancing customer satisfaction, and sales growth. Dedicated to delivering exceptional service and creating memorable experiences for clients.
Overview
5
5
years of professional experience
Work History
Social Sales Manager
Inn At Great Neck, Adria Hotel & Conference Center
01.2022 - Current
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Coordinated and hosted a variety of social events ranging from intimate gatherings of 20 guests to large-scale events accommodating up to 200 guests.
- Proficient in event planning, overseeing the setup of menus, timing, and floor plans to ensure seamless execution and exceed client expectations.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Develop and implement sales and marketing strategies to promote event spaces and services, effectively targeting and attracting prospective clients.
- Utilize data analysis and reporting tools to track sales performance
- Managed efficient RFP database and responses, generating timely reports.
- Fostered strong relationships with clients and vendors through consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets
Sales Coordinator
Inn At Great Neck
07.2022 - 01.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Kept detailed records of sales and customer information in CRM software, updating database regularly
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Develop and implement marketing strategies to promote the hotels' event spaces and services, targeting prospective clients and enhancing brand visibility
Front Desk Agent
Adria Hotel & Conference Center
03.2022 - 07.2022
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted with administrative tasks, including filing, data entry, and maintaining guest records.
- Responded promptly to guest inquiries and requests, resolving issues and ensuring guest satisfaction to uphold the hotel's reputation for exceptional service.
- Managed a high volume of incoming calls and emails, directing inquiries to the appropriate departments and providing information on hotel amenities & services
Sales Floor Associate
HomeGoods
09.2021 - 03.2022
- Demonstrated in-depth knowledge of merchandise to effectively guide customers in their purchasing decisions and enhance sales.
- Actively promoted and sold the store's credit card to customers, highlighting benefits and incentives to drive sign-ups and increase customer loyalty.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Provided exceptional customer service by assisting shoppers in finding products, answering inquiries, and resolving issues to ensure a positive shopping experience.
Sales Floor Associate
Walgreens
04.2019 - 02.2020
- Accurately processed customer purchases and returns according to established operating procedures, ensuring transactional accuracy and customer satisfaction.
- Promotes credit and loyalty programs during customer interactions
- Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
BENJAMIN N CARDOZO HIGH SCHOOL
Bayside, NY06.2020
Skills
- Hospitality Industry Standards
- Food and Beverage Operations
- Event Planning and Hotel Management
- Strong Interpersonal and Communication Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Organization and Time Management
- Fluent in English and Spanish
- Guest Relations
Timeline
Sales Coordinator
Inn At Great Neck
07.2022 - 01.2023
Front Desk Agent
Adria Hotel & Conference Center
03.2022 - 07.2022
Social Sales Manager
Inn At Great Neck, Adria Hotel & Conference Center
01.2022 - Current
Sales Floor Associate
HomeGoods
09.2021 - 03.2022
Sales Floor Associate
Walgreens
04.2019 - 02.2020
High School Diploma -
BENJAMIN N CARDOZO HIGH SCHOOL
Similar Profiles
Karina HokkanenKarina Hokkanen
Front Desk Supervisor at Park Inn By Radisson Meriton Conference & Spa Hotel TallinnFront Desk Supervisor at Park Inn By Radisson Meriton Conference & Spa Hotel Tallinn
Nelisa Premerose KasinganetiNelisa Premerose Kasinganeti
Housekeeping Room Attendant at Holiday Inn Conference CenterHousekeeping Room Attendant at Holiday Inn Conference Center
Nelisa Premerose KasinganetiNelisa Premerose Kasinganeti
Housekeeping Room Attendant at Holiday Inn Conference CenterHousekeeping Room Attendant at Holiday Inn Conference Center