Jennifer Noland
West Palm Beach,FL
Summary
Reliable and adaptable professional with strong communication skills in both English and Spanish. Proven experience in administration, medical assistance, sales, and customer service. Highly organized and self-motivated, with a track record of efficient data entry and scheduling. Fast learner capable of thriving in team-oriented environments.
Overview
17
17
years of professional experience
Work History
Medical Assistant / Urgent Care
Total MD
West Palm Beach, FL
03.2020 - 06.2025
- Administered patient care, including vital sign measurement and medical history documentation.
- Coordinated with healthcare providers to ensure accurate patient information exchange.
- Assisted in scheduling appointments and managing patient flow efficiently.
- Educated patients on treatment plans and medication instructions for improved compliance.
- Maintained electronic health records with a focus on accuracy and confidentiality.
- Streamlined office procedures, enhancing workflow and reducing appointment wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Personal Home Health Aid
West Palm Beach, FL
08.2014 - 03.2020
- Respite Assistance
- Personal Care
- Arrange and Organizing Appointments
- Ordering Supplies and Medications
- Administering Medications
- Shadowing Daily while Ensuring Safety, Etc.
Customer Service Representative
Security Networks
West Palm Beach, FL
07.2010 - 04.2014
- Customer Service Representative, multi phone line, account assistance and billing.
- Technician dispatcher, schedule routes and map accordingly.
- Open, process, and close work orders in timely manner.
- Inventory, order parts, source and track for proper appointments.
- Run reports and manage my accounts and technicians as prodacal
Medical Assistant
MSPB Cardiology
Jfk Lantana Fl
12.2008 - 09.2010
- Administered patient care, ensuring comfort and safety during examinations and treatments.
- Assisted healthcare providers with clinical procedures, enhancing workflow efficiency.
- Managed patient records using electronic health record (EHR) systems, improving data accuracy.
- Coordinated appointment scheduling, optimizing clinic operations and reducing wait times.
- Monitored vital signs and reported changes to medical staff promptly, ensuring proactive care.
- Educated patients on treatment plans and medications, fostering better health outcomes.
- Trained new medical assistants on office protocols and patient interaction techniques, enhancing team performance.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
High School Diploma - undefined
Palm Beach Community College
Skills
- Office software proficiency
- Data analytics and reporting
- Document editing and creation
- Effective email communication
- Research capabilities
Timeline
Medical Assistant / Urgent Care
Total MD
03.2020 - 06.2025
Personal Home Health Aid
08.2014 - 03.2020
Customer Service Representative
Security Networks
07.2010 - 04.2014
Medical Assistant
MSPB Cardiology
12.2008 - 09.2010
High School Diploma - undefined
Palm Beach Community College