Jennifer Noll
Dover,PA
Summary
Proven Finance Manager with a track record of securing competitive loan rates and fostering customer loyalty at Thornton Automotive. Skilled in financial management and customer relationship development. Achieved significant improvements in department efficiency and demonstrating critical thinking and a keen attention to detail. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Finance Manager
Thornton Automotive
05.2018 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
- Developed relationships with banks and financial institutions to secure competitive loan rates for clients, enhancing customer satisfaction and loyalty.
- Trained new and existing staff members in various financial procedures.
- Optimized dealership revenue by identifying opportunities for additional products.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Tailored finance packages to meet individual customer needs, fostering positive buying experience.
- Processed loan applications and monitored progress from start to finish.
Automotive Sales Consultant
Thornton Automotive
06.2014 - 05.2018
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Dental Assistant
Greater York Family Dentistry
07.2009 - 05.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Lead Dental Assistant
D. Henry Honick DDS
11.1998 - 12.2004
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
Education
High School Diploma -
Howard Highschool
Ellicott City, MD06.1994
Skills
- Financial Management
- Customer relationship development
- Regulatory Compliance
- Mentoring and training
- Attention to Detail
- Critical Thinking
- Business Relationship Management
- Willing to Learn
- Loan Processing
Timeline
Finance Manager
Thornton Automotive
05.2018 - Current
Automotive Sales Consultant
Thornton Automotive
06.2014 - 05.2018
Dental Assistant
Greater York Family Dentistry
07.2009 - 05.2014
Lead Dental Assistant
D. Henry Honick DDS
11.1998 - 12.2004
High School Diploma -
Howard Highschool
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