Open To Work
Jennifer Norman
Jacksonville,FL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Virtual eCommerce Customer Support
Advance Auto Parts
Jacksonville, FL
03.2026 - Current
- Assisted customers with requests and answered questions to elevate satisfaction levels.
- Identified customer needs promptly to enhance service delivery.
- Utilized software and tools to streamline processes and enhance overall performance.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Inside Solution Provider
Advanced Auto Parts
Jacksonville, USA
05.2015 - Current
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Suggested innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Cashier
Gate Gas Station
Jacksonville, USA
07.2012 - 12.2014
- Processed customer transactions accurately and efficiently, enhancing overall checkout experience.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs, contributing to increased customer retention.
- Assisted customers with inquiries, delivering product and service information to support informed purchasing decisions.
- Maintained cleanliness and organization of the checkout area and surrounding spaces.
- Restocked shelves with merchandise to ensure availability for customers.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Orange Park High
Orange Park, FLSkills
- Customer relationship management
- Point-of-sale operation
- Software troubleshooting
- Software utilization
- Issue resolution
- Problem resolution
- Problem solving
- Effective communication
- Organization
- Critical thinking
- Decision-making
- Remote office availability
- Inventory management
- Microsoft Word
- Problem-solving
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
RemoteSalary Range
$40000/yr - $200000/yrTimeline
Virtual eCommerce Customer Support
Advance Auto Parts
03.2026 - Current
Inside Solution Provider
Advanced Auto Parts
05.2015 - Current
Cashier
Gate Gas Station
07.2012 - 12.2014
Orange Park High