Jennifer Normandin
Naples,FL
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Curveballs, hurricanes and angry callers do not scare me, I will jump in and help the team all while maintaining common sense and a sense of humor to get us through whatever comes our way.
Overview
13
13
years of professional experience
Work History
Marketing and Fundraising Assistant/Operations Assistant
ROA
12.2022 - Current
- Maintains security program and issues ID badges when needed.
- Planning and attendance at a variety of events and trade shows
- Maintains database of scholarship applicants and chosen winners information
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
- Coordinated travel arrangements for team members, resulting in seamless business trips with minimal disruptions to daily operations.
- Organized company events that fostered team building and improved overall morale among employees.
- Maintained accurate databases of client information, enabling targeted marketing efforts that resulted in new business opportunities.
- Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery of goods.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Enhanced donor retention rates with timely follow-ups and personalized thank you notes.
- Streamlined donation processing, ensuring accurate record-keeping and prompt acknowledgment of gifts.
- Collaborated with the development team to create compelling fundraising materials that resonated with potential donors.
- Conducted thorough prospect research to identify new funding opportunities for the organization.
- Optimized database management, allowing for efficient tracking of donor interactions and giving history.
- Generated detailed reports on fundraising progress, informing strategic decision-making for future campaigns.
- Assisted in creating and implementing annual fundraising plans, resulting in consistent revenue growth year over year.
- Contributed to successful capital campaign launches by coordinating logistics and providing administrative support when needed.
- Managed event budgets carefully, ensuring cost-effective solutions without sacrificing event quality or impact on attendees.
- Supported major gift cultivation efforts by preparing research profiles on high-net-worth individuals and foundations as prospective funding sources.
Public Speaker-VOLUNTEER
Lifelink of Florida
12.2010 - Current
- My son Ryan was an Organ Donor
- Since he gave the gift of life to others I speak to other donor families on the process and our experience as a donor family
- I have spoken at memorials, educational and awareness events and conferences including first responders, medical professionals and donor families at a variety of locations around FL and GA
- Speaking about this very personal topic has helped me cope with the loss and also keep the memory of my son close.
- Enhanced audience engagement by incorporating storytelling and real-life experiences into presentations.
- Delivered motivational speeches for various organizations, resulting in increased morale and productivity.
- Tailored presentations to diverse audiences, ensuring relevance and understanding of the subject matter.
Portfolio Manager
Advanced Property Management Services
06.2021 - 11.2022
- Maintains all association records as required by the governing documents and state law
- Ensures that all association correspondence and notices are accurate and timely
- Ensures that the association's liability and damage insurance policies conform to requirements of the governing documents and applicable Florida law
- Develops and administers the annual operating and reserve budgets
- Contracts for the Reserve Study and updates as needed
- Monitors performance against adopted budget, conducts monthly reviews of financial statements, and provides a monthly report to the Board
- Maintains necessary records for preparation of annual audits
- Provides professional guidance to the Board regarding their policy-making duty as fiduciaries
- Prepares meeting agendas, drafts recommendations and ensures that meeting notices and minutes are accurate and timely
- Attends meetings of the Board and membership, providing professional direction and assistance as needed and ensuring that the minutes, resolutions and decisions are documented and implemented as appropriate
- Performs other duties as deemed appropriate or assigned
- Serves as liaison between the association and other entities, including the developer and builders
- This may extend to municipal departments and other community associations
- Oversees operation and maintenance of all association facilities, ensuring that contractors are adequately trained and equipped
- Regularly inspects properties and implements a preventive maintenance schedule
- Prepares bid specifications for contract work and assists the Board in qualifying and selecting contractors by ensuring that the contractors have appropriate expertise, licenses and insurance prior to being considered for any association contract
- Oversees the covenant enforcement and architectural design review processes in accordance with the governing documents and any applicable law
- Ensures that inspections and correspondence are timely and accurate and that the notice and hearing process is followed in accordance with the documents and law
- Works with Accounting department to ensure proper documentation of contracts, invoices and other expenses in order to ensure timely payment of bills, production of monthly financial statements and year-end external audits.
- Oversaw annual budget preparation and long-term financial planning, ensuring the properties remained financially stable.
- Reduced operational costs by negotiating favorable contracts with vendors and service providers.
- Developed and executed comprehensive property management plans for optimal financial performance and asset preservation.
- Increased tenant satisfaction by promptly addressing concerns and implementing effective communication strategies.
Portfolio Manager
Resort Management
12.2020 - 06.2022
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel
- Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems
- Ensure all contractual obligations are being met
- Initiate contact with new residents
- Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget
- Interview, select, recommend, hire, train and schedule assigned staff
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease applications from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent ownerss and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Onsite Assistant Manager
KWPMC
12.2015 - 11.2020
- Research any owner discrepancies regarding payment to accounts
- Coordinate and track important dates and meetings, such as turnover, annual, and budget meetings
- Coordinate volunteers for annual meetings and hold pre-meeting orientation to explain ballot counting and any other instructions necessary
- Assist owners with login and passwords to various databases and websites including payment portals
- Coordinate and track important dates and meetings, such as turnover, annual, and budget meetings
- Assist in posting all agenda's to proper physical locations and to the website
- Daily processing of lease and purchase applications and background checks
- Responsible for making sure that Vendor Packets are processed for all Vendors
- Monitoring of Vendor License and Insurance Expirations
- Provide and maintain: architectural approvals, maintenance requests, sale/lease information, as well as any other forms specific to the property that may be developed
- Issue and maintain resident barcodes for gate access control
- Maintain, update, type, and coordinate account information in the computer database
- Assist in the daily operation of the management office and administrative duties following established Company procedures and guidelines
- Ensure that the telephone is answered properly and messages are handled courteously, accurately, and responded to in a timely manner
- Ensure that emails are responded to within 24 hours
- Ensure that all mail (i.e
- Fed Ex, UPS, USPS) is picked up daily
- Assist with special projects as instructed
- Daily support of supply ordering for Maintenance, Housekeeping and the office
- Daily interaction and support for the owners.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Central Records
Collier County Sheriff's Dept
06.2014 - 12.2015
- Maintain confidential data, information, and handle sensitive information in compliance with policy
- Perform a variety of clerical work including the maintenance of accurate detailed records, files, and recording information
- Coordinate the entry and dissemination of all income intelligence reports
- Answer calls, take detailed information and create reports
- Provide assistance to the public and agency members.
Construction Office Manager
Community Asphalt Corp
11.2013 - 06.2014
- Assist in evaluating company contracts on behalf of OHL North America to support organizational goals and deadlines
- Review documents, purchase orders, contracts, buy-sell agreements, rental agreements and leases for projects ranging between several thousand dollars to multi million dollars
- Investigate facts, research project documents, municipal codes etc
- Provide information and status of contracts to Subcontractors, Vendors, Contracts Manager and Operations Team to ensure project completion remains on time and on budget
- Composing and typing routine correspondence
- Prepare documents and maintain document files
- Assist with internal audits to ensure that all records are accurate and up to date
- Prepares graphics and PowerPoint presentations for construction claims
- Use SharePoint and other software for document management in-office filing systems
- Participate in meetings and discussions regarding contracts and negotiations
- Process payroll
- Order all office supplies
- Produce all large format copies and building plans
- Maintain files of all current and past projects.
Education
High school diploma -
Lowell High School
Lowell, MASkills
- Microsoft platforms
- Financial acumen
- Budgeting
- Customer service
- Negotiation
- Project management
- Property management
- Construction
- Hospitality
- Payroll
- Document management
- Purchasing
- Office management
- Leadership
- Conflict management
- Professional and Friendly
Affiliations
- I love camping, reading and beach days with my teenager. I consider myself a dog person but love all animals except spiders. I am a born and bred Boston sports fan, I can't help it.
Timeline
Marketing and Fundraising Assistant/Operations Assistant
ROA
12.2022 - Current
Portfolio Manager
Advanced Property Management Services
06.2021 - 11.2022
Portfolio Manager
Resort Management
12.2020 - 06.2022
Onsite Assistant Manager
KWPMC
12.2015 - 11.2020
Central Records
Collier County Sheriff's Dept
06.2014 - 12.2015
Construction Office Manager
Community Asphalt Corp
11.2013 - 06.2014
Public Speaker-VOLUNTEER
Lifelink of Florida
12.2010 - Current
High school diploma -
Lowell High School
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