JENNIFER NORTON
West Gardiner,Maine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Accounting Associate
Maine Department Of Labor
Augusta, ME
06.2023 - Current
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
- Conducted internal audits on operational processes to ensure compliance with company policies and procedures.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Created spreadsheets to track data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Scanned documents into appropriate databases for storage purposes.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Contacted customers via phone or email to address data inquiries.
- Collaborated with other departments to resolve issues
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Conducted skip-tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
- Verified customer account information prior to processing payments.
- Authorize.net for processing credit card payments
- Pre-paid US Bank Cards
Accounting Associate L
STATE OF MAINE-BUREAU OF ALCOHOLIC BEVERAGES AND LOTTERY OPERATIONS
06.2022 - 05.2023
- Process lottery claims using GMS, print checks for winnings claims
- Data entry, including SS numbers, names, and addresses of claimant
- Sort/Process mail, deliver to appropriate person/department
- Answering incoming calls, transfer to appropriate person/department
- Print reports for balancing/balance previous day's work
- Process and mail Certified Checks
- Process and post credit request for defective tickets
- Deposit winnings into players bank accounts using Converge pay
- Do reports for Agents for previous weeks/Month
- Mail or Email W2G forms to claimants
- Mail or Email 1099 forms to Agents when need be
- Work in Excel for reports to send to accounting
- Process Lottery Subscriptions
- Help the office with anything else that needs to be done during the day.
RSU #2 NUTRITION TECHNICIAN
07.2020 - 05.2022
- Daily accounting for student's accounts
- Daily processing of payments
- Data entry logs and time sheets
- Assists in serving children's meals
- (I took this position to be more flexible with my children's school/sports schedule).
OFFICE ASSISTANT
ONTARGET SYSTEMS
01.2016 - 01.2017
- Worked with Financial Institutions in the department of home foreclosures
- Used Microsoft excel to manage inventory
- Converted files to PDF and send to the financial institute
- Used Email to bill clients
- Received payments and processed them accordingly
- Attended weekly staff meetings
- Answered/transferred phone calls
- Organized and filed paperwork
- Went to the bank weekly to deposit checks.
MEDICAL ASSISTANT
MAINEGENERAL MEDICAL CENTER
01.2011 - 01.2015
- Data entry in Patient records (Allscripts & Sorian)
- Electronic and paper medical charts for Operative, test results, and transferring to other offices
- Answered high-call volume phones and emails
- Scheduled appointments
- Refer patients to Specialist
- Fax orders and notes to Providers
- Check status of health insurance coverage
- Enter Prior Authorizations
- Create orders such as MRI, CT Scans, Labs, Xray and schedule patients
- Answer high volume of calls
- Communicate with patients on Follow my Health
- Finish tasks that are assigned in task list
- Verify with insurance companies to confirm coverage and co-pays
- Work closely with providers with daily meetings
- Checking in patients.
Education
Diploma -
GARDINER AREA HIGH SCHOOL
05-2002
Certified Nurses Aid -
CAPITAL AREA TECHNICAL CENTER
05-2002
Early Childhood Education -
CAPITAL AREA TECHNICAL CENTER
01.2001
Skills
- Proper phone etiquette
- Knowledgeable in Adobe PD
- Salesforce
- Lottery Director/GMS
- Quick to learn
- Organizational Skills
- Advantage
- Great Communication skills
- Strong work ethic
- Allscripts/Sorian
- Accounting
- Health Info Net Database
- WALTZ Certified Mail
- Data Entry
- IRORA
- Converge Pay
- Excel
- Outlook
- GEM Retailer
- Customer service
- Medical Terminology
- Worked with DHHS, MRS, Maine Judicial Branch and Maine Department of Labor to collect what is owed to the State agencies from winnings of Lottery tickets
- Accounting and Bookkeeping
- Payment Processing
- Invoice Processing
- Self Motivation
- Adaptability
- Task Prioritization
- Time Management
- Problem-Solving
- Excellent Communication
- Professionalism
- Repayment Negotiations
- Skip Tracing
- Billing Procedures
- Customer Research
- Records Maintenance
- US Bank Relia Card
- Payment Posting
- Outbound Calling
- Experience with ReEmploy ME
- Accounts Receivable
- Customer Relations
- IRORA
- Authorizenet
References
- CHRISTINE ROYCE, Customer Service Manager-Lottery, Retired March 2023, 207-215-9318
- BRANDIE FREE, Maine Department of Professional and Financial Regulation, brandie.l.free@maine.gov, 207-485-5955
- MARLENE GIBERSON, Maine Department of Labor-collections, marlene.b.giberson@maine.gov 207-621-5152
- BREANNA SPENCER, Maine Department of Labor- Adjudicator Staff
- breanna.e.spencer@maine.gov 207-287-9451
Timeline
Accounting Associate
Maine Department Of Labor
06.2023 - Current
Accounting Associate L
STATE OF MAINE-BUREAU OF ALCOHOLIC BEVERAGES AND LOTTERY OPERATIONS
06.2022 - 05.2023
RSU #2 NUTRITION TECHNICIAN
07.2020 - 05.2022
OFFICE ASSISTANT
ONTARGET SYSTEMS
01.2016 - 01.2017
MEDICAL ASSISTANT
MAINEGENERAL MEDICAL CENTER
01.2011 - 01.2015
Diploma -
GARDINER AREA HIGH SCHOOL
Certified Nurses Aid -
CAPITAL AREA TECHNICAL CENTER
Early Childhood Education -
CAPITAL AREA TECHNICAL CENTER
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