Jennifer Novaton
Jacksonville,FL
Summary
Accomplished customer service and administrative professional with 25+ years of experience delivering exceptional client support, operational coordination, and relationship management across fast-paced professional environments. Proven ability to manage high-volume customer interactions while maintaining professionalism, accuracy, and white-glove service standards.
Recognized for wearing multiple hats throughout a long-standing career, including customer relations, account support, billing coordination, scheduling, administrative operations, problem resolution, and cross-department collaboration. Known for strong communication skills, adaptability, leadership support, and the ability to create positive customer experiences that strengthen client trust and business retention.
Overview
7
7
years of professional experience
Work History
Senior Member Care Specialist
US Legal Services
09.2021 - Current
- Assisted in training new team members, sharing expertise in best practices related to Member Care Specialist duties and responsibilities.
- Strengthened relationships with members by maintaining regular communication and offering personalized assistance.
- Ensured consistent adherence to established policies and procedures while managing a high volume of member interactions daily.
- Collaborated with cross-functional teams to develop comprehensive solutions for complex member issues.
- Served as a reliable point of contact for members experiencing difficulties or seeking support in navigating organizational resources.
- Confirm premium balance and account active status.
- Complete over 50 communication interaction by phone, email or chat.
Customer Service Representative
Cass Information Systems
03.2020 - 09.2021
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Confirm drop off and pick up of Waste Management container collections for Business and Home Residential Contractor work.
- Monitor accounts for payment collections or refunds.
- Built report with Business Owners and Managers for return services or new product purchases.
- Over 150 calls in and out handled and chat systems locator on trucks ETAs.
Export Coordinator
Customized Distribution LLC.
05.2019 - 03.2020
- Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Reduced costs for the company by negotiating favorable rates with freight forwarders and carriers.
- Conducted regular market research to stay updated on industry trends and competitor activity in target regions.
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Shipped out 1- 2 trucks for International Exports to Africa, Middle East and Latin America.
Education
Bachelor of Science - Business Administration
Strayer University
Jacksonville, FL06-2019
Dental Assistant - Dental Assistant
Concorde Career College
Jacksonville, FLMassage Therapy - Massage Therapy
Heritage Institute
Jacksonville, FLSkills
- Complaint handling
- Customer service
- Document processing
- Payment processing
- Member correspondence
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking
- Computer skills
- Shipping and receiving
- Data entry
Timeline
Senior Member Care Specialist
US Legal Services
09.2021 - Current
Customer Service Representative
Cass Information Systems
03.2020 - 09.2021
Export Coordinator
Customized Distribution LLC.
05.2019 - 03.2020
Bachelor of Science - Business Administration
Strayer University
Dental Assistant - Dental Assistant
Concorde Career College
Massage Therapy - Massage Therapy
Heritage Institute