Hi, I’m
JENNIFER NUBLA
5525 E Pacific Coast Hwy, 203 Long Beach,Ca.
Summary
Seasoned Operations Manager with 22 years of solid experience in operation excellence, risk and change management. Extremely motivated to constantly grow professionally with the ability in analyzing issues and and devise process improvements as well as strategic initiatives to increase efficiency, minimize risk and streamline operations.
Overview
12
years of professional experience
Work History
Shannons On Pine Inc
VIP Services Coordinator
11.2019 - Current
Job overview
- Empowered workers to independently handle common issues and maintain strict safety standards
- Oversaw team of workers expertly supporting guests and promoting loyalty to program offerings
- Enhanced customer service based on feedback from guests.
- Monitored workers for performance, professionalism and service quality
- Trained workers in service policies, safety requirements and specifics of activities
- Coordinates with new clients and maintain relationship for client retention
Summer International Inc
Retail Sales and Trade Partnership Manager
11.2021 - 01.2023
Job overview
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached associates in product specifications, sales incentives and selling techniques, significantly increasing product knowledge for retailers and distributors.
- Coordinates with management team in successful strategies to meet operational and sales targets and revenue.
- Managed all participated trade show and activation for product including. Also including budget and logistics
- First to close retail stores in the United States
Telstra
Risk Quality Control and Compliance Senior Manager
04.2017 - 06.2019
Job overview
- Managed 12 Risk Analysts which monitors, records and reports quality control on all outsourced contact center partners who handles sales and customer service ensuring required compliance
- Managed adherence and control on all required legal and regulatory obligation in Australia by managing internal and external quality audits on all 5 contact center partners following quality standards and procedures to minimize errors and maximize customer satisfaction
- Improved quality processes for increased efficiency and effectiveness.
- Presents status reports for partners and senior leaders
- Directed communications on change initiatives and projects
HSBC
Assistant Vice President
07.2014 - 10.2016
Job overview
- Oversaw two core line of businesses in Investment Banking which are Global Brokerage that handles invoices for trades and Audit Confirmation
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Handled administrative systems to assist senior leadership and 52 specialists and analyst under 5 managers and presents and reports weekly/monthly status
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
EVOLV
Account Manager
06.2013 - 02.2014
Job overview
- Built and strengthened long-lasting client relationship and support maximization of revenue through maintaining and increasing utilization of software based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing and handled status reports of each designated clients
- Liaised between account holders and various departments and potential clients to present software features and benefits
Australian New Zealand Bank
Global Reconciliations Manager
08.2010 - 06.2013
Job overview
- Managed a team in the Philippines, India and Australia who handles resolution of outstanding transactions over 30 days through cash management, and Nostro accounts under industrial accounts
- Ensure and maintained performance of specialists through weekly/monthly coaching and status update
- Maintained stakeholder relations through direct communication and weekly reporting
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Interview new talents and coordinated new hire orientations and provided onboarding and training for new employees.
Education
Philippine School of Business AdministrationManila, Philippines
Bachelor of Science from Administraion
2000
Skills
- Operations Management
- Performance Management and Business
- Development
- Stakeholder Communication and Value-
- Added Services
- Financial Planning and Control
- Risk Mitigation and Change Management
- Strategic Leadership
- Training and Employee Development
- Employee and Consumer Engagement
- Security and Regulatory Compliance
- Metric and Scorecard Development
- Efficiency Enhancement
Timeline
Retail Sales and Trade Partnership Manager
Summer International Inc
11.2021 - 01.2023
VIP Services Coordinator
Shannons On Pine Inc
11.2019 - Current
Risk Quality Control and Compliance Senior Manager
Telstra
04.2017 - 06.2019
Assistant Vice President
HSBC
07.2014 - 10.2016
Account Manager
EVOLV
06.2013 - 02.2014
Global Reconciliations Manager
Australian New Zealand Bank
08.2010 - 06.2013
Philippine School of Business Administration
Bachelor of Science from Administraion
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