Jennifer Nunez
Sandy Hook,CT
Summary
Dynamic leader with a proven track record at ABM Industries, enhancing operational efficiency and fostering team collaboration. Expert in strategic planning and inventory tracking, significantly improved customer satisfaction and reduced waste. Skilled in staff oversight and mentoring, taking initiatives have driven continuous improvement and operational excellence.
Operations professional with proven track record in managing field operations and streamlining processes. Known for strong team collaboration and driving results in dynamic environments. Highly reliable with focus on adaptive strategies and effective communication, ensuring operational success and team cohesion.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Operations Manager
ABM Industries
09.2021 - Current
- Managed logistical operations ensuring timely resource deployment at 125 job sites
- Cultivated productive partnerships with vendors.
- Conducted daily inspections and charted readings.
- Collaborated on creating field operation policies and procedures.
- Enhanced productivity by optimizing current processes.
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Met with senior management to determine needs and develop roadmaps.
- Worked with interdisciplinary groups to pinpoint improvement opportunities.
- Fostered strong relationships through effective customer interactions.
- Cultivated lasting client relationships using strong issue resolution skills.
- Demonstrated initiative and strong ownership of tasks.
- Consistently seeks opportunities for growth.
- Efficiently learned emerging technologies.
Supervisor
ABM Industries
12.2019 - Current
- Offered years of field knowledge to support development of junior staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Performed frequent checks on production area for operational accuracy.
- Developed 40 employee skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined timing for project milestones.
Facility Manager
IPsoft Inc.
03.2012 - 12.2019
- Spearheaded collaborative effort to create a detailed facility management strategy.
- Managed team of 20 in daily tasks.
- Directed maintenance operations across all service components.
- Assessed operational activities for adherence to health and safety standards.
- Optimized workflow by organizing responsibilities.
- Managed payroll accurately.
- Streamlined budget allocation procedures.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
Facility Supervisor
Target
04.2004 - 03.2012
- Performed regular facility condition audits.
- Facilitated cooperative interaction among 10 teams and departments
- Developed strong vendor relationships, negotiating favorable contracts for services and supplies.
- Managed a team of 37 facility staff, providing training and guidance for optimal performance.
- Coordinated facility upgrades and renovations to ensure minimal disruption to daily operations.
Education
High School Diploma -
Masuk High School
Monroe06.1992
Skills
- Staff oversight
- Operational efficiency
- Training and mentoring
- Team building
- Strategic planning
- Inventory tracking
- Workforce scheduling
- Dispatch supervision
- Teamwork and collaboration
- Time management
- Attention to detail
- Effective leader
Certification
OSHA Certified
Timeline
Field Operations Manager
ABM Industries
09.2021 - Current
Supervisor
ABM Industries
12.2019 - Current
Facility Manager
IPsoft Inc.
03.2012 - 12.2019
Facility Supervisor
Target
04.2004 - 03.2012
High School Diploma -
Masuk High School