Jennifer Nutting
Converse,TX
Summary
Operations support professional with track record of enhancing operational efficiency and workflow optimization. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Expertise in data analysis, process improvement, and effective communication.
Overview
11
11
years of professional experience
Work History
OPERATIONS SUPPORT ANALYST
Citibank
05.2023 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Created and maintained well-organized electronic files to support business processes.
- Conducted regular performance evaluations for team members, providing constructive feedback and promoting professional growth.
- Managed daily operations, ensuring smooth workflow and timely completion of CTR submission.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
OPERATION SUPPORT SPECIALIST- REGULATORY MAINTANENCE UNIT
CITI BANK
04.2022 - Current
- Process CTR’s in a timely manner to meet SLA’s.
- Process privacy opt requests to align with regulation P.
- Monitor and manage Regulation O process for Citi insiders.
- Assist in writing procedures for processing CD's.
- All work processed with accuracy to ensure regulation being met.
- Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
ESCALATIONS SPECIALISTS
CITI BANK
08.2021 - 03.2022
- Taking calls that require additional de-escalation and higher managerial support.
- Guiding base agents in correct policy and procedures to achieve superior resolutions for the customer.
- Consistent support to supplementary teams via chat to new hire base agents.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
CUSTOMER SERVICE REP
CITI BANK
07.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
PATIENT CARE TECHNICIAN/UNIT CLERK
METHODIST METROPOLITAN HOSPITAL
09.2019 - 07.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Collected and documented patient information to aid in accurate medical record keeping.
CLEANING SERVICES AND CHILDCARE SERVICES
JENNIFER NUTTING, LLC
06.2017 - 07.2019
- Company Overview: Small business owner providing cleaning services on a bi-weekly and monthly basis
- Networked with local realtors to provide expert make ready services for new buyers and sellers.
- Managed and trained a small team of support.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
HOUSEKEEPER
Greystar Management
10.2013 - 06.2017
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
BACHELOR OF OPERATIONS MANAGEMENT - BUSINESS
PALO ALTO COLLGE
05-2026
ASSOCIATES OF ART - BUSINESS ADMINISTRATION
SAN ANTONIO COLLEGE
05.2023
Skills
- Reporting and documentation
- Problem-solving abilities
- Multitasking
- Effective communication
- Reliability
- Self motivation
- Operations Management
- Strategic Planning
Activities
•Backpacking
•Staying Active
•Volunteer and Community Service
•Managing a Budget
•DIY Projects
•Writing
Timeline
OPERATIONS SUPPORT ANALYST
Citibank
05.2023 - Current
OPERATION SUPPORT SPECIALIST- REGULATORY MAINTANENCE UNIT
CITI BANK
04.2022 - Current
ESCALATIONS SPECIALISTS
CITI BANK
08.2021 - 03.2022
CUSTOMER SERVICE REP
CITI BANK
07.2020 - 08.2021
PATIENT CARE TECHNICIAN/UNIT CLERK
METHODIST METROPOLITAN HOSPITAL
09.2019 - 07.2020
CLEANING SERVICES AND CHILDCARE SERVICES
JENNIFER NUTTING, LLC
06.2017 - 07.2019
HOUSEKEEPER
Greystar Management
10.2013 - 06.2017
BACHELOR OF OPERATIONS MANAGEMENT - BUSINESS
PALO ALTO COLLGE
ASSOCIATES OF ART - BUSINESS ADMINISTRATION
SAN ANTONIO COLLEGE