JENNIFER O ADAMS
New Haven,CT
Summary
Motivated and multi-talented professional with strong interpersonal skills. Combines competence and friendly confidence to effectively engage clients and team members, fostering rapport. Thrives both independently and collaboratively, demonstrating a driven nature. Committed to expanding knowledge and abilities while delivering significant value to the organization.
Overview
18
18
years of professional experience
Work History
Administrative Associate
Yale New Haven Health
10.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Edited documents to improve accuracy of language, flow, and readability.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Organized company events, boosting employee morale and fostering positive work culture.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
- Coordinated travel arrangements for senior staff, optimizing travel schedules and reducing costs.
- Improved employee onboarding experience by creating detailed orientation program.
Administrative Assistant
Carlisle Etcetera
08.2012 - 06.2017
- Responsible for merchandising the Carlisle Collection Women's Luxury Apparel
- Manage all day-to-day operational tasks e.g
- Managed approximately 30 incoming calls, emails, and faxes daily from customers.'
- Schedule and manage sales appointments
- Maintain daily reports using Microsoft Excel and Microsoft Word
- Responsible for accurate order entry and cancellations by deadlines
- Conduct sales calls and participate in client fittings
- Support and assist sales executives with accounts
- Create monthly bookkeeping duties such as paying operational invoices, - Petty Cash Reports, tracking and categorizing expenses, and Using UPS world-ship
Critical Analysis
The Hospital of Saint Raphael at Yale New Haven
11.2011 - 10.2012
- Tracked, analyzed, and interpreted trends in radiology data
- Documented process flows and called the on-call Doctor who had critical data
- Verified and logged in deadlines for responding to daily inquiries
- Played a pivotal role in numerous incident response efforts, providing critical analysis and guidance to cross-functional teams during high-pressure situations within the realm of command center operations.
Bank Teller
Wells Fargo Bank
01.2010 - 07.2011
- Enhance member satisfaction by providing excellent customer service
- Process monetary transactions
- Assist customers with opening new accounts
- Identify sales opportunities and promote additional bank services to customers as appropriate
- Use POS to process transactions and enter member information into the system
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Business Intern
Eli's on Whitney
04.2008 - 06.2008
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures
Lead Hostess
Union League Cafe
01.2007 - 10.2010
- Manage reservations and guest seating in a busy, upscale establishment
- Provide a highly professional and welcoming first line of contact greeting guests and answering phones
- Ensure the front of the house is clean and accommodating
- Train new hostesses
Education
LPN - Nursing
Lincoln Tech
Shelton, CT02-2025
Associate of Science - Science / Business Administration
Gateway Community College
North Haven, CT01.2007
Business - Minor in Business
Ronik Comprehensive School
North Haven, CT01.2007
Business Administration - Finance
Gateway Community College
New Haven, CT01.2006
Skills
- Answering Phones
- Event Planning
- Filing
- Fundraising
- General Office
- Microsoft Excel
- Order Management
- Teamwork and collaboration
- Multitasking and time management
- Fast learner
- Verbal communication
References
- Angela Smith, Showroom Manager, 203-422-2464
- Jean Michelle, Manager- Union League Cafe, 203-562-4299
- Alison, Manager - Ann Taylor, 203-776-7766
Timeline
Administrative Associate
Yale New Haven Health
10.2017 - Current
Administrative Assistant
Carlisle Etcetera
08.2012 - 06.2017
Critical Analysis
The Hospital of Saint Raphael at Yale New Haven
11.2011 - 10.2012
Bank Teller
Wells Fargo Bank
01.2010 - 07.2011
Business Intern
Eli's on Whitney
04.2008 - 06.2008
Lead Hostess
Union League Cafe
01.2007 - 10.2010
Associate of Science - Science / Business Administration
Gateway Community College
Business - Minor in Business
Ronik Comprehensive School
Business Administration - Finance
Gateway Community College
LPN - Nursing
Lincoln Tech