Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer O'Berry

Jennifer O'Berry

Richmond,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

8
8
years of professional experience

Work History

Warehouse Associate

Onesource Installation
01.2022 - Current
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Office Assistant Lead Cashier

Food Lion
06.2019 - 01.2020
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Received and processed customer payments.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Used Western Union to process and receive customer payments

Sales Associate /Assistant Manager

Sears Parts And Service
10.2016 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Business Manager

O'Berry's Services
02.2016 - 05.2019
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with hiring process and training of new employees.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
  • Interacted well with customers to build connections and nurture relationships.
  • Processed weekly timecards and payroll through QuickBooks
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Bachelor of Science - Accounting

South University
Savannah, GA
10.2023

Associate of Science - Accounting

Everest University Online
Orlando, FL
07.2015

Skills

  • Order Picking
  • Inventory Counting
  • Shipping and Receiving
  • Employee Scheduling
  • Customer Service
  • Documentation and Reporting
  • Employee Management
  • Payroll Processing
  • Western Union
  • POS System
  • QuickBooks

Timeline

Warehouse Associate

Onesource Installation
01.2022 - Current

Office Assistant Lead Cashier

Food Lion
06.2019 - 01.2020

Sales Associate /Assistant Manager

Sears Parts And Service
10.2016 - 05.2019

Business Manager

O'Berry's Services
02.2016 - 05.2019

Bachelor of Science - Accounting

South University

Associate of Science - Accounting

Everest University Online
Jennifer O'Berry