Jennifer O’Brien
Aberdeen,WA
Summary
Experienced and credentialed Medical Assistant Level III with over 30 Years in healthcare, supporting both front and back office operations in diverse specialties including family medicine, neurology, OB/GYN, and imaging. Expert in Epic EMR, patient triage, procedure assistance, and clinic coordination. Skilled at mentoring new staff, managing supplies, and ensuring compliance with HIPAA and clinical standards. 3 Years ago transferred to a remote position in the call center which led to a transfer to the RN TCM team as their only support staff Medical assistant. I followed up (from start to finish) to ensure patients were scheduled for any follow up appointments, received their DME supplies, refills and any other needed tasks related to their hospital discharge.
Brings fresh perspective and strong commitment to quality and success.
Detail-oriented. Handles multiple tasks effectively.
Strong problem-solving skills.
Excellent time management and problem-solving skills. Known for reliability and adaptability.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Highly ethical and reliable. Ability to work remote without supervision. Completing tasks while going above and beyond.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant Level III
Providence Health & Services
04.2022 - Current
- Support physicians and nurses in procedures and patient care coordination.
- MA responsibilities including onboarding and mentoring new medical assistants.
- Accurately document in Epic, administer injections, perform vitals, and prep patients.
- Epic super user
- Manage appointment scheduling, referrals, and supply inventory.
- Ensure compliance with HIPAA and maintain a safe, efficient work environment.
- F/U on Vitals, imaging, labs from provider requests
- F/U on 30 day review items that RNCM discovered
- Update PHQ2, PHQ9, GAD7
- F/U on DME orders, Home Health Orders
- Scrub and prep a TCM note
- Pull Collective reports and update spreadsheet when RNCM is on PTO
- Non admit patient ED follow up calls
Imaging Assistant
Experience Hawaii Radiology
08.2021 - 12.2021
- Assisted with clinical prep, imaging support, and inventory management.
- Created and maintained the office procedures handbook.
Owner/Manager
The Parlor Hair Studio
01.2020 - 12.2021
- Managed scheduling, customer service, and business operations.
Medical Assistant (Float)
MSN Staffing @ Kaiser Permanente
12.2018 - 08.2019
- Supported Family Practice, OB/GYN, and Orthopedics departments.
- Assisted with surgical coordination, wound care, and Epic in-basket tasks.
Medical Assistant
Franciscan Health
01.2016 - 12.2018
- Performed patient intake, wellness screenings, and documentation.
- Handled prescription refills, immunization tracking, and patient messaging.
Education
Medical Assisting Certificate -
Clover Park Technical College
Lakewood, WA01.1994
IT Helpdesk Administrator (CompTIAA+) certificate - Information Technology
MedCerts
02-2026
Skills
- Advanced Patient Intake & Care Coordination
- Procedure support
- New hire training facilitation
- Referral management
- EKGs, Vitals, Triage
- Insurance verification proficiency
- Detail-oriented data management
- Patient scheduling
- Clinical documentation
- Medical administrative support
- Integrity in professional conduct
- Managing order priorities
- Tracking patient outcomes
Accomplishments
- Recognized for going above and beyond the call of duty.
- 2006 mission possible candidate for exceptional commitment to collaborate at an organizational level.
Certification
CPR Certified
Basic Urine Sediment Course
Basic Wet Mount examination Course
Technical And Clinical Skills
- EMR Systems (Epic)
- Injections & Venipuncture
- EKGs, Vitals, Triage
- Medical Billing & Insurance Verification
- Imaging & Procedure Support
- HIPAA Compliance
- Front/Back Office Workflow
- Patient Education & Support
- Windows 365
- Microsoft Office Professional
Timeline
Medical Assistant Level III
Providence Health & Services
04.2022 - Current
Imaging Assistant
Experience Hawaii Radiology
08.2021 - 12.2021
Owner/Manager
The Parlor Hair Studio
01.2020 - 12.2021
Medical Assistant (Float)
MSN Staffing @ Kaiser Permanente
12.2018 - 08.2019
Medical Assistant
Franciscan Health
01.2016 - 12.2018
Medical Assisting Certificate -
Clover Park Technical College
IT Helpdesk Administrator (CompTIAA+) certificate - Information Technology
MedCerts
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