Jennifer O'Brien
Pittsburgh,PA
Summary
Results-driven professional with extensive experience in enhancing client relationships through effective communication and problem-solving. Expertise in data collection and analysis supports informed decision-making and improves operational efficiency. A commitment to delivering quality service drives success in diverse environments. Detail-oriented professional with expertise in data collection and analysis, ensuring accuracy and integrity in research outcomes. Proficient in customer service software, enhancing user experience through effective project support.
Overview
7
7
years of professional experience
Work History
Research Associate
Meta
01.2025 - Current
- Collected and organized qualitative and quantitative data to support internal research and systems analysis for process improvements.
- Ensured data was handled with attention to privacy, accuracy, and integrity, fostering trust in research outcomes.
- Assisted in data collection and analysis using software tools.
- Tested internal tools for functionality, identified issues, and suggested improvements to enhance user experience.
- Maintained accurate, easy-to-follow documentation to support technical teams
- Developed and maintained clear documentation to ensure accurate knowledge transfer across teams.
- Collaborated with Insight Global at Meta to assist in project initiatives.
Leasing Agent
The Heights at State College
01.2023 - 01.2024
- Conducted property tours, screened tenants, and negotiated lease agreements to secure quality tenants
- Implemented marketing strategies to attract new tenants, increasing property visibility
- Manages leasing inquiries via various channels and provided prompt responses
- Coordinated move-in/out processes, conducted inspections, and documented damages to ensure properties met standards
- Maintain accurate records of leasing activity, collaborating with the property management team
- Provided exceptional customer service, addressing maintenance requests and tenant concerns
Certified Dog Trainer
Petco Animal Supplies Stores Inc.
01.2021 - 01.2023
- Achieved dog training certification to provide professional training services.
- Educated clients on canine behavior, enhancing their understanding of positive reinforcement training methodologies.
- Cultivated long-term client relationships and strengthened bonds with animals through consistent engagement.
- Protected animal health and wellbeing by keeping areas clean, organized and free of hazards.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended tailored merchandise based on specific customer needs and preferences.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Caregiver
Comfort Care Assisted Living Facility
01.2019 - 01.2021
- Delivered continuous compassionate care tailored to each client's needs
- Enhanced patient outlook and daily living quality through compassionate care
- Established safe, positive living environments for clients through effective communication with families and staff about concerns and challenges
- Administered medications according to established care plan
Education
High School Diploma -
Waynesboro Area High School
Waynesboro, PA05-2018
Skills
- Data collection and analysis
- Research planning and ethics
- Project management standards
- Multitasking and documentation
- Attention to detail
- Problem solving and conflict resolution
- Customer service software proficiency
- Project collaboration
Timeline
Research Associate
Meta
01.2025 - Current
Leasing Agent
The Heights at State College
01.2023 - 01.2024
Certified Dog Trainer
Petco Animal Supplies Stores Inc.
01.2021 - 01.2023
Caregiver
Comfort Care Assisted Living Facility
01.2019 - 01.2021
High School Diploma -
Waynesboro Area High School