Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JENNIFER OCASIO

McAdenville,NC

Summary

Passionate and driven marketing enthusiast eager to pursue a high-energy career with Greystar, bringing hands-on experience in property management, client relationships, outreach marketing, and social media branding to fuel creative campaigns and original marketing strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Community Manager

Greystar
Charlotte, North Carolina
06.2024 - Current
  • Created content for social media platforms to engage the community.
  • Fostered healthy and engaging interactions with clients, maintaining satisfaction.
  • Developed and implemented strategies to increase community engagement.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Negotiated with vendors and service providers for community events.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Prepared detailed budgets annually, with reforecasts made each quarter.
  • Accurately managed financial data for monthly property reports, supporting budgeting and performance analysis
  • Performed in-depth competitive market analysis comparing similar apartment communities to identify opportunities for strategic pricing, branding, and outreach improvements.

Assistant Community Manager

Greystar
Charlotte, North Carolina
09.2022 - 05.2024
  • Administered social media platforms for branded content, implementing monthly social media calendars to keep onsite team focused and strengthen social media visibility.
  • Maintained a spectacular social media and marketing presence in order to assist prospects in their house hunting.
  • Manage my leasing team and ensure that all policies are met and enforced.
  • Overseeing residential balances, charges, and move-out accounting statements.
  • Work to diffuse all residential conflict with the most optimal outcomes.
  • Saved money by operating within the community budget to continuously exceed our Net Operating Income.
  • Served as a point of contact for vendors bidding, scheduling of services, and emergency services.

Leasing Professional

Greystar
Charlotte, North Carolina
01.2022 - 09.2022
  • Ensured resident retention remained at a high and worked to keep occupancy above budget at all times.
  • Sales and superior customer service were at play in order to lease homes to excited new prospects.
  • Managed file and data entry for all residents.
  • Maintained marketing/social media presence and planned residential events to remain in budget while promoting the greatest living experience.

Barista / Assistant Manager

Floyd & Blackies
01.2020 - 01.2022
  • Multi-tasking to ensure total guest satisfaction and sales of multiple guests at one time.
  • Advertising daily specials across all social media platforms, and utilizing hospitality skills to greet customers and fulfill all guests' needs.
  • Creating schedules for employees and handling customer issues.

Education

Freshman Year - Intercultural Studies, Non-profit organizations, Urban Relief

Lee University
Cleveland, TN
05.2018

HS Diploma -

Stuart W. Cramer High School
Belmont, NC
06.2017

Skills

  • Strong and efficient communicator
  • Quality customer service and satisfaction
  • Microsoft Office
  • Excel
  • Sales/Marketing
  • Canva
  • Attention to detail
  • Quick to learn
  • Positive attitude
  • Team player
  • Content creation
  • Vendor negotiation and relationships
  • Team leadership
  • Market research

Certification

  • Dale Carnegie Advanced Sales

Timeline

Community Manager

Greystar
06.2024 - Current

Assistant Community Manager

Greystar
09.2022 - 05.2024

Leasing Professional

Greystar
01.2022 - 09.2022

Barista / Assistant Manager

Floyd & Blackies
01.2020 - 01.2022

Freshman Year - Intercultural Studies, Non-profit organizations, Urban Relief

Lee University

HS Diploma -

Stuart W. Cramer High School

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