Jennifer Ochoa
Houston,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stocker and Cashier
San Jacinto College North Campus Bookstore
11.2009 - 07.2011
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Recorded daily activities for inventory control.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Receptionist
State Farm Insurance Inc
09.2007 - 10.2008
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Connected with prospective clients to set appointments.
- Generated sales by recommending policies and add-ons.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Assisted customers and potential customers with getting quotes for Auto, Life and Home Insurance.
- Printing Insurance Cards for customers.
- Updating information on customers' insurance plans.
Education
Business Technology
Houston Community College
555 Community College Drive, Houston, TX 77013Pre-Medicine
San Jacinto Community College North
5800 Uvalde Rd. Houston, TX 77049Skills
- Display Assembly
- Customer Service
- Price Checking
- Stock Rotation
- Merchandise Stocking
- Merchandise Rotation
- Order Receiving
- Product restocking
- Product Labeling
- Paperwork Completion
- Willing to Learn
- Shelving of products
- Equipment Cleaning
- Positive Attitude
- Merchandise Display
- Customer Assistance
- Supply Restocking
- Money Handling
- Signing and Pricing
- Shelf Stocking
- Proper Stacking and Storage
- Stockroom Maintenance
Certification
- EMT - Certified Emergency Medical Technician Basic
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteImportant To Me
Work from home optionTimeline
Stocker and Cashier
San Jacinto College North Campus Bookstore
11.2009 - 07.2011
Receptionist
State Farm Insurance Inc
09.2007 - 10.2008
Business Technology
Houston Community College
Pre-Medicine
San Jacinto Community College North
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