Jennifer Ochoa
Conroe,TX
Summary
Detail-oriented Medical Receptionist with about 3 years background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff using Eclinical EMR system.
Overview
3
3
years of professional experience
Work History
Call Center Representative/Patient Advocate
Center for Digestive Disease
Shenandoah , TX
03.2023 - 10.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated patient accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Developed effective working relationships with team members across multiple departments.
- Maintained records of patient interactions, transactions, comments, and complaints.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Coordinated with other departments within the practice to ensure timely patient care.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
Medical Receptionist
Forest Pediatrics
Conroe, TX
06.2021 - 10.2022
- EMR system: eClinicals
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Ordered ink cartridges, toner, paper and other office supplies.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education
General Studies
Conroe High School
Conroe, TX05.2015
Skills
- Front Desk Operations
- HIPAA Guidelines
- Referral Verification
- Time Management
- Supply Ordering
- Problem-Solving
- Equipment Troubleshooting and Maintenance
- Appointment Scheduling
- Customer Service
- Critical Thinking
- Invoice Preparation
- Verbal and Written Communication
- Administrative Support
- Detail-Oriented
- Medical Recordkeeping
- Taking Client Histories
- Organization and Time Management
- Patient Callbacks
- Telephone Etiquette
- Records Maintenance
- Records Management
- Flexible Schedule
- Documentation Review
- Cash Handling
- Data Management
- Patient Eligibility Requirements
- Payment Scheduling and Collection
- Calendar and Appointment Management
- Medical Records Verification
- Patient Billing
- Office Coordination
- Staff Leadership
- Payment Plan Options
- HIPAA Compliance
- Scheduling Tests and Procedures
- Prescription Refills
- Employee Scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Call Center Representative/Patient Advocate
Center for Digestive Disease
03.2023 - 10.2024
Medical Receptionist
Forest Pediatrics
06.2021 - 10.2022
General Studies
Conroe High School
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