Jennifer Ochoa
Riverside,CA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Baker/Cake Decorator
Jen's Elegant Cakes
07.2013 - Current
- Developed and executed unique cake designs, enhancing customer satisfaction and brand reputation.
- Oversaw daily baking operations, ensuring consistent product quality and adherence to recipes.
- Mentored junior bakers, fostering skill development and improving team efficiency.
- Implemented inventory management practices, reducing waste and optimizing ingredient usage.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Front Office Manager /Office Administrative Assistant
Westchester Glass Mirrors
11.2003 - 07.2005
- Supervised front office operations, ensuring efficient workflow and exceptional customer service.
- Streamlined appointment scheduling processes, improving client satisfaction and operational efficiency.
- Managed inventory control for office supplies, reducing costs while maintaining necessary stock levels.
- Oversaw front desk staff performance, providing mentorship and constructive feedback to promote growth.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Placed orders with suppliers for materials needed for job site.
Pricing Manager
Sportmart
09.2002 - 09.2003
- Conducted regular audits of pricing structures to ensure compliance and accuracy.
- Presented pricing recommendations to executive leadership for approval and alignment with business goals.
- Changed store pricing with scanner for current sales and changed them back when sales were over.
- Created, Printed and Displayed signs and pricing for sales promotions.
- Scanned Sku numbers randomly to ensure all pricing was correct at all times.
Education
No Degree - Accounting And Finance
Norco College
Norco, CAHigh School Diploma -
Riverside Adult School
Riverside, CA10-2025
No Degree - General Studies
Bell High School
Bell, CA06-2002
Skills
- Team player
- Customer service
- Active listener
- Attention to detail
- Cleanliness standards
- Adaptive and creative
- Time management
- Management
- Inventory management
- Multitasking
- Organizational skills
- Clear communication
- Order taking
- Excellent communication
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Hand-eye coordination
- Decorating skills
- Teamwork and collaboration
- Reliable and responsible
- Critical thinking
- Multitasking Abilities
- Decision-making
Timeline
Baker/Cake Decorator
Jen's Elegant Cakes
07.2013 - Current
Front Office Manager /Office Administrative Assistant
Westchester Glass Mirrors
11.2003 - 07.2005
Pricing Manager
Sportmart
09.2002 - 09.2003
No Degree - Accounting And Finance
Norco College
High School Diploma -
Riverside Adult School
No Degree - General Studies
Bell High School