Laura Ochoa
Houston,,TX
Summary
Dynamic Accounting Administrator and Human Resources Specialist adept at managing financial transactions and coordinating recruitment initiatives. Expertise in optimizing accounts payable/receivable processes and enhancing employee onboarding, fostering a compliant and efficient workplace environment while maintaining accurate financial records.
Overview
13
13
years of professional experience
Work History
Accounting Administrator & HR Specialist
Adams Automotive
Houston, TX
05.2024 - Current
- Coordinated employee recruitment efforts across various platforms. and onboarding processes for diverse positions.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Resolved workplace disputes by providing effective conflict management strategies. and provided guidance on workplace policies.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed accounts receivable collections to ensure prompt customer payments.
- Maintained accurate financial records within accounting software for all transactions.
- Processed invoices and payments with high efficiency and accuracy.
- Reviewed invoices for accuracy to ensure error-free processing.
- Collaborated with vendors to resolve billing discrepancies, enhancing relationship management.
- Conducted research on discrepancies between vendor invoices, purchase orders, and contracts.
- Assisted with month-end closing by preparing journal entries and reconciling accounts.
- Prepared performance reports based on P&L statements to support informed business decisions.
Office Manager
Caliber Auto Care
Katy, TX
01.2023 - 05.2024
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Monitored office budget expenditures on a monthly basis.
- Developed long-term budgets to support strategic planning and optimize office expenditures.
- Managed onboarding process from offer acceptance to successful completion of onboarding program.
- Organized and coordinated training sessions for new employees.
- Collaborated closely with General Manager to effectively smooth and improve center's service operations.
- Managed vendor relationships to ensure timely delivery of services and maintain quality standards.
- Compiled and analyzed data to create reports in Excel, enhancing decision-making processes.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Processed invoices and coded documents according to company procedure standards.
- Developed and maintained reporting procedures to ensure accuracy of data.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed marketing strategies and campaigns to increase brand awareness.
Front Desk Supervisor
Residence Inn by Marriott
The Woodlands, TX
12.2018 - 01.2023
- Monitored front desk staff to uphold high standards of customer service.
- Provided support to guests with check-in and check-out procedures.
- Coordinated room assignments based on guest preferences and special requests to enhance overall guest satisfaction.
- Created weekly schedules for front desk staff according to business needs.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Analyzed survey data to pinpoint service improvement opportunities, contributing to enhanced guest experiences.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Front Desk & Housekeeping Manager
La Quinta Inn & Suites
The Woodlands, TX
08.2017 - 12.2018
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Developed and implemented housekeeping policies and procedures to enhance operational efficiency.
- Conducted regular meetings with housekeeping staff to address performance issues and improve service quality.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Provided support during special events, including conferences and conventions.
- Welcomed guests upon arrival at the front desk. upon arrival and checked them in to their rooms.
- Oversaw room reservations by answering phone calls and emails. by answering calls, responding to emails and booking accommodations.
- Executed cashier responsibilities by processing payments, balancing accounts, and resolving discrepancies. such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Shift Supervisor
HMS Host International - Starbucks
Houston, TX
05.2013 - 08.2017
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assigned tasks to team members based on their strengths and skill sets.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift in a proactive manner.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained staff in upselling techniques, enhancing revenue generation.
- Crafted and executed strategies that improved customer satisfaction and loyalty.
- Created processes that streamlined workflow and improved operational efficiency.
Education
BBA - Human Resource Management
Texas A&M University, Victoria, TX, US
Victoria, TX12-2023
Skills
- Talent acquisition
- Sourcing candidates
- New Hire Onboarding
- Applicant Qualification
- Interviewing skills
- Customer Service Management
- Human Resources Management
- Human Resources Support
- Leadership Development
- Training mentorship
- Business Development
- Business Analysis
- Business Planning
- Planning and Execution
- Management Consulting
- Performance Improvement
- Financial Analysis
- Transaction Reconciliation
- Month-End Reconciliation
- HR Information Systems
- Report generation
Timeline
Accounting Administrator & HR Specialist
Adams Automotive
05.2024 - Current
Office Manager
Caliber Auto Care
01.2023 - 05.2024
Front Desk Supervisor
Residence Inn by Marriott
12.2018 - 01.2023
Front Desk & Housekeeping Manager
La Quinta Inn & Suites
08.2017 - 12.2018
Shift Supervisor
HMS Host International - Starbucks
05.2013 - 08.2017
BBA - Human Resource Management
Texas A&M University, Victoria, TX, US