Dynamic entrepreneur with a proven track record as a Business Owner and child development, excelling in customer relations and financial management. Enhanced profitability through strategic decision-making and effective team leadership, while fostering a positive culture that prioritized employee development and client satisfaction. Skilled in negotiation and operations management, driving sustainable growth. Developed critical decision-making and strategic planning skills in fast-paced business environment. Proven ability to manage projects and lead teams efficiently, ensuring effective outcomes. Looking to transition into new field, leveraging these transferable skills to drive success in collaborative and innovative setting.
Hi, I’m
Jennifer Ochse
Portland,OR
Summary
Work History
Preschool
Business Owner
Job overview
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Portland State UniversityPortland, OR
Bachelors Of Science from Liberal Arts And Sciences
University Overview
Emphasis on English Minor in Writing and Early Childhood Education
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Employee training
- Team collaboration and leadership
- Project management
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Budget control
- Operations management
- Quality assurance
- Cost control and budgeting
- Staff hiring
- Financial management
- Accounting management
- Negotiation and persuasion
- Strategic planning
- Start-up operations
- New business development
- Policies and procedures development
- Staff management
- Negotiation
- Public speaking
- Coaching and mentoring
- Financial planning
- Task delegation
- Trends analysis
- Cost analysis and savings
- Incident response
- Regulatory compliance
- Human resources management
- Organizational development
- Staffing oversight
- Consulting
- Contract management
- Talent allocation
- Employee development
- Verbal and written communication
- Entrepreneurial leadership
- Decision-making
- Team leadership
- Teamwork and collaboration
- Business management
- Effective leader
- Scheduling
- Employee scheduling
- Customer retention
- Organizational structuring
Timeline
Business Owner
Preschool
Portland State University
Bachelors Of Science from Liberal Arts And Sciences
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