Jennifer O'Connor

• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Maintained client treatment records and designed long-term care programs for return customers.
• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Created marketing advertisements to increase awareness of services and boost sales.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Assessed customer hair texture, treatment history and desired outcome to determine services required.
• Recorded notes for future reference about customer preferences and services delivered.
• Monitored current trends to understand fashions and better serve customer needs.
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
• Styled hair, makeup and nails for customers for special events and occasions.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Trained and motivated employees to perform daily business functions.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Optimized team hiring, training and performance.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Created and monitored promotional approaches to increase sales and profit levels.

• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced atmosphere.
• Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
• Maintained energy and enthusiasm in a fast-paced environment.

• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Decreased waste, following strict recipes and drink measurement protocol.
• Kept bar presentable and well-stocked to meet all customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Maintained client treatment records and designed long-term care programs for return customers.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Consistently received positive performance reviews from guests.

Providing amazing customer service. Along with.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Elevated customer satisfaction through followup and enthusiastic customer service.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Kept register accurate through correct billing, payment processing and cash management practices.