Jennifer O’Connor
Cheyenne,WY
Summary
Accomplished professional with extensive experience in operations management and strategic planning, honed at the UNITED STATES AIR FORCE (USAF). Excelled in risk mitigation and process improvement, ensuring regulatory compliance and enhancing security measures. Demonstrated exceptional team leadership and communication skills, contributing to a 98% weapon effectiveness rate. Proven track record in project management and personnel management, prioritizing data integrity and confidentiality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Audiology Assistant
Brant Audiology and Tinnitus
Cheyenne, WY
01.2023 - Current
- Developed relationships with vendors to keep up-to-date on new products related to audiology.
- Provided support to families adjusting to changes caused by hearing loss.
- Maintained a clean environment by sterilizing equipment before and after each use.
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Instructed patients on proper use of hearing aids and assistive listening devices.
- Maintained clinical documentation of patient treatments.
- Managed inventory of supplies needed for audiological tests and treatments.
- Ensured all necessary paperwork was completed accurately prior to submitting it to insurance companies.
- Maintained accurate records of patient visits and treatments.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Security Assistant
UNITED STATES AIR FORCE (USAF)
01.2021 - 01.2022
- Accountable for maintaining security by reviewing all credentials pertaining to clearances, foreign travel, financial situations, and legal issues
- Maintain strict regulatory compliance within the assigned area (safes and shredders) by conducting security checks and completing visits as requested
- Administer DISS (Defense Information Security System) and review contracts, as well as clearance dates to ensure they are current
- Stay aware of all members working in the maintenance group and gather/organize incident reports
- Track issues associated with military professionals holding security clearance inclusive of but not limited to DUI, outstanding bills, or domestic violence; assist leadership in initiating disciplinary actions against them or helping them in distress
- Conduct in-depth investigations and continually evaluate each professional, timely report to senior management
- Assist in the routing personnel and facilitate temporary/recurring access to varied yet classified information by completing relevant paperwork; conduct review and ensure accuracy of SF86 (Security Investigation forms)
- Avoid security incidents in coordination with cross-functional professionals and other agencies to verify authorized personnel and draft wanted authorization lists permitted to enter restricted areas
- Provide security assistance to ~600 military personnel, maintain their security clearances, and ensure access granted to cleared personnel; responsible for granting/removing DISS access when warranted
Supervisor for Missile Operations Center
UNITED STATES AIR FORCE (USAF)
01.2018 - 01.2021
- Spearheaded end-to-end processes within the missile maintenance operations center, monitored and managed schedules, coordinated tours, and administered floor to ensure smooth execution of all daily processes
- Served as a resource and provided information to concerned personnel via multiple communication channels including phone
- Ensured all controllers were being properly trained and used IMDS, FSR (SIPR/classified computer system), and SharePoint
- Timely reported to the supernet and provided valuable information regarding global strike command
- Oversaw senior controllers and ensured on-time resolution of all issues, as well as up channeling of crucial problems to the senior management; maintained all information by timely tracking and reviewing existing programs’ progress
- Served as an interim NCOIC and coordinated with PADS to provide updates about the launch facilities
- Played a key role in managing and maintaining workflow during the COVID-19 crisis by allowing 24/7 coverage of the work center and preventing cross contamination of shifts by restricting face-to-face meetings
790 Maintenance Squadron (AFGSC)
UNITED STATES AIR FORCE (USAF)
F.E Warren AFB, USA
01.2012 - 01.2019
- Monitored training sessions for both ancillary and upgrade training to ensure qualified professionals; tracked training for ~500 professionals and provided lessons as a certified CPR instructor
- Streamlined and improved operational procedures by generating a new process and facilitated personnel completing their training requirements for the year in 1 week; eliminated the need of pulling out trainees from the field
- Managed/controlled inventory and held government purchase cards
Team Chief Electronics Laboratory
UNITED STATES AIR FORCE (USAF)
01.2016 - 01.2017
- Coordinated end-to-end maintenance tasks on the electronics laboratory drawers at the missile launch control centers and launch facilities
- Administered and maintained all documentation and procured necessary resources pertaining to equipment maintenance and troubleshooting
- Ensured 100% accuracy of paperwork and hand supplies, as well as proactively participated in production meetings and presented departmental progress to the senior leadership
- Worked in a team of 4 and ran certifications on equipment
- Acted as a key member of the ALCM engine fuel prime team and curtailed repetitive maintenance needs on the equipment by scheduling routine maintenance/testing operations; went under different inspections and accomplished zero errors
- Contributed extensively to the department and executed key projects; removed/installed five ACM guidance sets valued at $464K, as well as served as an expert in navigational guidance set TCTO worth $146M
Learning Center Technician
UNITED STATES AIR FORCE (USAF)
01.2012 - 01.2015
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Monitored progress of trainees during classes, adjusting instruction accordingly to maximize learning outcomes.
- Followed outlined syllabus with required topics.
- Organized and maintained records of attendance, grades, evaluations and other pertinent data related to training sessions.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Mentored new instructors on teaching strategies and standard procedures.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained a positive learning environment through effective classroom management techniques.
Electromechanical Technician
UNITED STATES AIR FORCE (USAF)
01.2011 - 01.2012
- Monitored training sessions for both ancillary and upgrade training to ensure qualified professionals; tracked training for ~500 professionals and provided lessons as a certified CPR instructor.
- Streamlined and improved operational procedures by generating a new process and facilitated personnel completing their training requirements for the year in 1 week; eliminated the need of pulling out trainees from the field.
- Managed/controlled inventory and held government purchase cards.
Missile Analysis Team Chief/Missile Maintenance Chief Bay
UNITED STATES AIR FORCE (USAF)
01.2009 - 01.2011
- Led end-to-end maintained operations on key organizational assets valued at $144M
- Administered operational budget of $545K and provided strategic leadership/oversight to a team of 16 in 4 different units
- Directed auto-calibration and engine maintenance operations and saved >400 man hours
- Repositioned $55M assets during war posture warehousing
Team Member
5th Munitions Squadron (ACC)
Minot AFB, USA
01.2005 - 01.2009
- Generated work orders for areas requiring maintenance, as well as managed communications for the personnel and assisted them in escorting them to the weapons storage area; responsible for tracking nuclear packages on the flight line
- Enabled 98% of weapon effectiveness and processed >1.4K munition expense collectively valued at $1.5M
- Stored assets as per maintenance schedules and conserved 200+ man-hours
- Ensured deployment of all safety procedures while supervising the team in carrying out routine maintenance
- Oversaw Bay Chief and Exercise Evaluation Team, assisted during the training to observe trainee response and assess their mission readiness by seeing how they will respond to the real-world incident
- Procured gear prior to departure and maintained all supplies/critical tools needed for maintenance
Missile Maintenance Team Member
UNITED STATES AIR FORCE (USAF)
01.2002 - 01.2005
- Accountable for performing maintenance, electrical checkout, inspections, testing, troubleshooting, repair, and corrosion control operations on 622 high-risk military assets valued at $5.5B
- Managed and updated records for ancillary, as well as OJT training
- Performed inspections for missiles and components, created/debriefed work packages on maintenance, as well as performed fueling/priming operations
- Increased 200% test flight tracking ability by resolving power problems
- Troubleshot and functioned $1.3M worth of pylon and made fully mission capable in the allotted time, as well as replaced $53K relay assembly; standardized 5 ALCM and 2 ACM navigation units valued at $3.3M
Education
Associate’s Degree - Applied Science, Electronic Systems Technology
COMMUNITY COLLEGE OF THE AIR FORCE (CCAF)
Skills
- Security Checks
- Operations Management
- Risk Mitigation
- Process Improvement
- Equipment maintenance
- Strategic Planning
- Incident Reports
- Schedule Management
- Authorization Management
- Security Assistance
- Performance Management
- Project Planning/Management
- Report Generation
- Personnel Management
- Contract Review & Assessment
- Investigations & Evaluations
- Regulatory Compliance
- Weapons Screening
- Communications Skills
- Information Exchange
- Data Integrity
- Confidentiality
- Task Management
- Team Leadership
Certification
- Government Purchase Card Holder, 9 Years
- CPR Instructor, 3 Years
- Nuclear Surety Training Instructor, 3 Years
- Top Secret clearance with SCI eligibility
- Attended the 20th Air Force MXG Maintenance Instructor Techniques Course- 16-25 Nov 2020
- NCO Academy (2017)
- SORTS Data Handler (2013)
- (9AA) Air Force Training Course (2008)
Timeline
Audiology Assistant
Brant Audiology and Tinnitus
01.2023 - Current
Security Assistant
UNITED STATES AIR FORCE (USAF)
01.2021 - 01.2022
Supervisor for Missile Operations Center
UNITED STATES AIR FORCE (USAF)
01.2018 - 01.2021
Team Chief Electronics Laboratory
UNITED STATES AIR FORCE (USAF)
01.2016 - 01.2017
790 Maintenance Squadron (AFGSC)
UNITED STATES AIR FORCE (USAF)
01.2012 - 01.2019
Learning Center Technician
UNITED STATES AIR FORCE (USAF)
01.2012 - 01.2015
Electromechanical Technician
UNITED STATES AIR FORCE (USAF)
01.2011 - 01.2012
Missile Analysis Team Chief/Missile Maintenance Chief Bay
UNITED STATES AIR FORCE (USAF)
01.2009 - 01.2011
Team Member
5th Munitions Squadron (ACC)
01.2005 - 01.2009
Missile Maintenance Team Member
UNITED STATES AIR FORCE (USAF)
01.2002 - 01.2005
- Government Purchase Card Holder, 9 Years
- CPR Instructor, 3 Years
- Nuclear Surety Training Instructor, 3 Years
- Top Secret clearance with SCI eligibility
- Attended the 20th Air Force MXG Maintenance Instructor Techniques Course- 16-25 Nov 2020
- NCO Academy (2017)
- SORTS Data Handler (2013)
- (9AA) Air Force Training Course (2008)
Associate’s Degree - Applied Science, Electronic Systems Technology
COMMUNITY COLLEGE OF THE AIR FORCE (CCAF)
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