I am a Mom of 3 kids, Jayden, (17) Maddie (13) and Sophie (6)
2 dogs Chief and Moana and 1 Bearded Dragon name Spike
- Cooking
- All sporting events
- Avid Reader
- Crafting and DIY Projects
- Volunteer Work
- Animal Care
- Interior Design
- Music
Jennifer O'Daniels
Phoenix,AZ
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
North Valley Center for Hope
04.2024 - Current
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming client appointments.
- Called clients to confirm scheduled appointments day in advance.
- Scheduled client appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed client files.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally to ensure satisfaction.
- Very knowledgeable with the patient portal Simple Practice.
Paraprofessional Aide
Bixby Elementary School
12.2015 - 11.2016
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Improved student engagement through the use of hands-on activities and real-world examples relevant to their lives.
- Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
- Assisted teachers in preparing engaging lesson materials that aligned with state standards and curricular goals.
- Strengthened communication between home and school by regularly updating parents on their child''s progress and challenges.
Norwex Consultant
Norwex, Improving Quality Of Life
01.2014 - 12.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest Products.
- Held parties to demonstrate and sel all Norwex products.
Front Desk Supervisor
Hospitality Suite Resort
01.2006 - 09.2012
- Collected room deposits, fees, and payments.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Education
No Degree - Business Management
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Paradise Valley High School
Phoenix, AZ05-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Customer relations
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Scheduling and calendar management
Interests
Timeline
Administrative Assistant
North Valley Center for Hope
04.2024 - Current
Paraprofessional Aide
Bixby Elementary School
12.2015 - 11.2016
Norwex Consultant
Norwex, Improving Quality Of Life
01.2014 - 12.2016
Front Desk Supervisor
Hospitality Suite Resort
01.2006 - 09.2012
No Degree - Business Management
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Paradise Valley High School
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