Jennifer O'Ferrell
Summary
Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Mountcastle Medical & Med SPA
08.2024 - 01.2025
- Assisted in patient intake, ensuring accurate data entry and efficient flow of information.
- Administered medications and vaccinations, adhering to safety protocols and guidelines.
- Coordinated scheduling for patient appointments, optimizing provider availability and resource allocation.
- Conducted routine lab tests and prepared samples for analysis, maintaining high standards of accuracy.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Lead Medical Assistant
Spine & Pain Associates PLLC
09.2022 - 01.2024
- Supervised daily operations of clinical staff, ensuring adherence to protocols and best practices.
- Coordinated patient intake processes, enhancing efficiency of appointment scheduling and documentation.
- Trained and mentored junior medical assistants, fostering a culture of continuous improvement and teamwork.
- Streamlined electronic health record (EHR) management, improving accuracy of patient information retrieval.
- Managed inventory control for medical supplies, reducing waste and ensuring availability for procedures.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Clear Choice Chiropractic
10.2019 - 09.2021
- Administrative work such as, checking in and out patients, scheduling patients as well as new patient appointment.
- Filing and putting patient files together.
- Assist patients with therapy and assist the Doctor when needed.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assistant Manager
GNC
04.2015 - 07.2016
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Completed weekly schedules according to payroll policies.
- Wrote order supply requests to replenish merchandise.
CNA - Certified Nursing Assistant
Good Shepard
02.2013 - 03.2013
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Independent Care Giver
04.2011 - 10.2011
- Provided transportation, assistance and companionship to client.
- Cleaned and organized patients' living quarters.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Assisted with transferring resident in and out of wheelchair and adaptive equipment.
- Maintained a clean, orderly and well-stocked environment., Observed and documented patient status as well as reported patient complaints to the case manager.
- Assisted with adequate nutrition and fluid intake.
- Directed patients in prescribed range of motion exercises.
- Cleaned and organized patients' living quarters.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Provided transportation, assistance and companionship to clients.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
- Facilitated games and other activities to engage clients.
Cashier
Popeyes
07.2008 - 06.2011
- Handle cash and helped costumer with orders.
- Stocked dining room and behind counter.
- Cleaned behind the counter and dining room.
- Washed dishes.
- Closed and open the restaurant.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AR01.2010
CNA - undefined
Jacksonville, AR05.2011
Associate - Applied science
Miller-Motte College
Fayetteville, NC10.2019
American Medical Technologist -
Miller-Motte Technical College
NC08.2020
Nursing
Columbus Technical College
Columbus, GASkills
- Understands medical procedures
- Able to lift 100 pounds
- Inventory and supply management
- Patient toileting
- HIPAA compliance
- Wound care and irrigation
- Proper sterilization techniques
- Grooming and bathing assistance
- Patient skin and nail care
- Professional bedside manner
- Patient feeding
- Charting experience
- Medical terminology knowledge
- Reliable transportation
- Understands mobility assistance needs
- Using a scale
- Meal supervision
- Customer service
- Patient scheduling
Timeline
Medical Assistant
Mountcastle Medical & Med SPA
08.2024 - 01.2025
Lead Medical Assistant
Spine & Pain Associates PLLC
09.2022 - 01.2024
Medical Assistant
Clear Choice Chiropractic
10.2019 - 09.2021
Assistant Manager
GNC
04.2015 - 07.2016
CNA - Certified Nursing Assistant
Good Shepard
02.2013 - 03.2013
Independent Care Giver
04.2011 - 10.2011
Cashier
Popeyes
07.2008 - 06.2011
CNA - undefined
Associate - Applied science
Miller-Motte College
Nursing
Columbus Technical College
High School Diploma -
Jacksonville High School
American Medical Technologist -
Miller-Motte Technical College