Jennifer Oles
Cary,NC
Summary
Expertise in account management, client relations, and account payable and receivable. Proficient in Quickbooks, Ekos, Fintech, Toast POS and Toast Payroll, Microsoft Excel. Excellent communication skills; adept at conflict resolution and relationship building. Strong organizational skills with analytical mindset and attention to detail. Supportive Accounting Assistant known for taking initiative in an organized manner. Proven history of helping modernize offices while maintaining financial recordkeeping.
Overview
7
7
years of professional experience
Work History
Accounting Assistant/Event Manager
Fullsteam Brewery
Durham, NC
04.2023 - Current
- Perform all accounting tasks, including accounts payable and receivable, corporate payables, invoicing, expense tracking, and financial reporting
- Manage vendor relationships, logistics, and post-event evaluations
- Plan year round events at private event space, manage onsite event execution
- Bartended our Fullsteam Tavern and when coverage is needed, our event space.
Relationship Manager
Partner Plus Media
Durham, NC
04.2021 - 04.2024
- Manage client accounts, overseeing production timelines and results
- Resolve customer issues and drive service improvements
- Supported office relocation, including inventory and remote resource organization
CRC Agent, Jaguar Land Rover Division
Percepta
Asheville, NC
07.2019 - 02.2021
- Delivered concierge-level support on warranties, recalls, and goodwill cases
- Collaborated with teams to resolve customer cases promptly; achieved 99.25% QA score
- Organized and documented cases for timely, accurate follow-ups
CRM Specialist, Bentley Motors Division
Percepta
Asheville, NC
07.2019 - 08.2020
- Managed Bentley's CRM database and marketing data reporting
- Trained retail teams and supported event registrations and technical escalations
- Represented Bentley at events, including vehicle launches and marketing meetings
- Inputted vehicle Repair Orders and documented SHS vehicle reports based on those RO’s. Also, performed DISS and PCMS escalations. DISS is the system used for technical repair inquiries and PCMS is the system used for parts escalations.
Guest Services/Front Desk
AC Hotel
Asheville, NC
01.2019 - 01.2020
- Provided 5-star concierge service, resolving guest issues and handling reservations
- Maintained inventory and ensured a welcoming environment for guests
Branch Supervisor
Hertz/Dollar/Thrifty Car Rental
Arden, NC
03.2018 - 07.2018
- Supervised daily operations, staff scheduling, and vehicle service coordination
- Enhanced branch efficiency through task delegation and customer support
Education
High School Diploma -
El Segundo High School
El Segundo, CASkills
- Account management & Client relations
- Accounting
- Communication skills
- Relationship building
- Organizational skills & Attention to Details
- Analytical mindset and an expert at problem solving
- Attention to detail
Timeline
Accounting Assistant/Event Manager
Fullsteam Brewery
04.2023 - Current
Relationship Manager
Partner Plus Media
04.2021 - 04.2024
CRC Agent, Jaguar Land Rover Division
Percepta
07.2019 - 02.2021
CRM Specialist, Bentley Motors Division
Percepta
07.2019 - 08.2020
Guest Services/Front Desk
AC Hotel
01.2019 - 01.2020
Branch Supervisor
Hertz/Dollar/Thrifty Car Rental
03.2018 - 07.2018
High School Diploma -
El Segundo High School
Volunteer Experience
- YMCA Summer Food Service Program, Asheville, NC, 2019, Supported meal distribution for underprivileged youth.
- #SanfordServes, Durham, NC, 11/01/24, Celebrated CCFP's 25th Anniversary event at the Sanford School of Public Policy with the Center for Child and Family Policy. The event was The Diaper Bank of NC - we wrapped a total of 10,250 diapers that were distributed in Western Carolina.
- The Scrap Exchange at the Scrap Exchange Reuse Arts Center - Scrap + Barrel Item Processing
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