Jennifer Oliver
Wrightstown,WI
Summary
Versatile leader with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
22
22
years of professional experience
Work History
HubCAP Project Coordinator
Brown County United Way
07.2023 - 06.2024
- Develop and lead delivery of mobile, collaborative, place-based services to individuals living and working within Brown County via new HubCAP Initiative.
- Supervise team of Community Resource Navigators; overseeing cadence of services, activities, programming and events offered through HubCAP community outreach; and managing all project-related logistics.
- Track and record HubCAP activities and outcomes in accordance with reporting requirements associated with grants and other funding sources supporting the HubCAP.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Manager, Diversity & Inclusion
Prevea Health
02.2023 - 07.2023
- Create, promote, and foster a diverse workforce, equitable practices, and inclusive workplace where all employees experience a culture of belonging.
- Scheduling, promotion, and execution of diversity, equity, and inclusion calendar of events.
- Support diversity, equity, and inclusion related employee engagement programming, events, projects, and initiatives as needed.
- Collaborate with leaders and DEI advocates in multiple departments and locations to provide DEI learning opportunities that respond to the needs of their teams.
- Analysis and reporting of population health data as it relates to Social Determinants of Health.
Director of Operations and Social Equity Advancement
The Privilege Institute
07.2019 - 01.2023
- Develop, prioritize, and implement plans and procedures for TPI meetings, conferences, seminars, speaking engagements and all other projects.
- Develop and keep implementation schedules organized and accurate for customer promotion programs, press events, event and conference activities, and business development meetings.
- Negotiate contracts, execute grant applications, and maintain relationships with community partners.
- Coordinate travel, space and accommodation reservations for conferences and events, including travel and shipping of materials, event setup, staffing, and presentations.
- Assist in creation of internal and external literature including promotional literature as well as internal policy and procedure and other human resource related documents.
- Compile estimated cost models, submits final budget, tracks budget statistics, and prepares management reports, Annual Operating Budget $1M.
- Responsibilities include interviewing, hiring, and training volunteers; planning, assigning, and directing work; addressing complaints and resolving problems. 60-100 volunteers, annually.
- Curriculum development and training on diversity, equity, and inclusion programs.
- Risk mitigation and management, planning and training.
- Registration and Sponsor Management, including website build and design using C-Vent platform.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- IDI Qualified Administrator – Certified in delivering the Intercultural Development Inventory assessment, used to measure cultural competency individually or in a group setting.
Assistant Director, Interim
Cassandra Voss Center, St. Norbert College
08.2018 - 06.2019
- AmeriCorps Volunteer Coordinator and Program Manager, responsible for leading student staff and volunteers for delivery of successful programming and events.
- Curriculum development and training around issues of diversity, equity, & inclusion.
- Planned and executed successful special events, and development workshops for students, faculty and community members.
- Oversaw project management, ensuring timely completion within budget constraints.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Diversity & Inclusion Specialist, Internship
Northeast Wisconsin Technical College
01.2017 - 12.2017
- Responsible for supporting the Department of Diversity & Inclusion by researching, evaluating, and advancing diversity educational electives.
- Engage in compliance related teams and cultural awareness building.
- Support for Campus Climate Survey and Culture Branding initiatives,including data gathering, analysis and reporting.
- Lead programming and events and discussions related to diversity, equity, & inclusion with students, staff and community partners.
Product Development/Process Manager (Medical, Dental & Vision)
Humana Insurance Company
02.2002 - 07.2017
- Develop, document and train policies and procedures to ensure compliance with all State and Federal Insurance regulations as it relates to the Affordable Care Act.
- Mentor and develop a team of 20-30 mid-level associates, responsible for delivering accurate and compliant products and services to over 1 million customers.
- Partner with other business areas to create continuous improvement opportunities within all areas of the product life cycles.
- Oversight and successful implementation of key documents/processes regarding the Affordable Care Act: QHP Templates, Summary of Benefits and Coverage, Plan Brochures for 1 Million Members, 1800 Product Designs.
- Project Management of Affordable Care Act, with User Acceptance Testing cycles. Including writing business requirements and executing test cases and results.
- Hire new associates, assist with onboarding, retention, development and succession planning.
- Create guidelines, production goals and staffing models to manage daily production work.
- Identify and implement process improvements, using key data indicators and the Voice of the Customer data, to create lean work environment.
- Manage ending inventory and quality expectations. Identify root cause for issues and process efficiencies and workarounds to better production results.
- Business Continuity & Crisis Management Planning.
Inclusion & Diversity Council Co-lead
Humana Insurance Company
01.2010 - 07.2017
- Responsible for creating, planning and facilitating training and events related to Diversity in the workplace and local community.
- Nationally, responsible for creating and training Ally programming and resources for the PRIDE Network Resource Group.
- Championed and lead diversity initiatives within the organization, cultivating an inclusive workplace culture where all employees could thrive.
Education
Bachelor of Arts, Human Resources -
12.2019
Associate degree(s): Leadership Development, Human Resources -
12.2017
Certificate: Irish Culture and Communications/Humanities -
12.2017
Skills
- Event Planning and Execution
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Policy Implementation
- Continuous Improvement
Timeline
HubCAP Project Coordinator - Brown County United Way
07.2023 - 06.2024
Manager, Diversity & Inclusion - Prevea Health
02.2023 - 07.2023
Director of Operations and Social Equity Advancement - The Privilege Institute
07.2019 - 01.2023
Assistant Director, Interim - Cassandra Voss Center, St. Norbert College
08.2018 - 06.2019
Diversity & Inclusion Specialist, Internship - Northeast Wisconsin Technical College
01.2017 - 12.2017
Inclusion & Diversity Council Co-lead - Humana Insurance Company
01.2010 - 07.2017
Product Development/Process Manager (Medical, Dental & Vision) - Humana Insurance Company
02.2002 - 07.2017
Concordia University, Wisconsin - Bachelor of Arts, Human Resources,
Northeast Wisconsin Technical College, Wisconsin - Associate degree(s): Leadership Development, Human Resources,
Waterford Institute of Technology, Waterford, Ireland - Certificate: Irish Culture and Communications/Humanities,