Jennifer Oliver
Queen Creek,AZ
Summary
Professional prepared for district-level roles with focus on customer support and operational efficiency. Extensive experience in managing and resolving customer, student, and parental issues. Known for strong team collaboration, adaptability, and achieving results. Skilled in troubleshooting, communication, and customer service, with commitment to reliability and flexibility.
Overview
28
28
years of professional experience
Work History
Teacher
Benjamin Franklin Charter School
07.2017 - Current
- Taught junior high and high school Algebra and History classes.
- Assisted in the formulation of the 8th grade history curriculum, including suggesting primary source documents to include in the course reader.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Encourage students to learn from and be inspired by examples of proper conduct and virtue from famous people in history.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Created and developed lesson plans to meet students' academic needs.
- Created visually rich lecture slides to enhance the main points of lecture using artwork, portraits, maps, and memes appropriate to the content of the lesson.
Technical Support Engineer
PowerQuest Corporation (Norton)
04.1997 - 05.2001
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
- Empowered users by conducting workshops on best practices for software and hardware maintenance.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
Education
Bachelor of Arts - History
Brigham Young University
Provo, UT04-2001
Skills
- Critical thinking
- Lesson planning
- Student engagement
- Growth mindset
- Public speaking
- Conflict resolution
Timeline
Teacher
Benjamin Franklin Charter School
07.2017 - Current
Technical Support Engineer
PowerQuest Corporation (Norton)
04.1997 - 05.2001
Bachelor of Arts - History
Brigham Young University
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