Jennifer Ollman
Royal,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Customer Service Manager
Performance Foodservice
03.2022 - Current
- Established team priorities, maintained schedules, and monitored ten direct reports and their performance.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Flight Attendant
United Airlines
08.1998 - 05.2023
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Corporate Travel Consultant
Carlson Companies Inc.
05.1995 - 09.1998
- Specialized in booking domestic flights and hotels for client's employees traveling to conferences and meetings.
- Managed complex travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Travel And Hospitality Management
Minneapolis Business College
Saint Paul, MN05.1995
Skills
- Problem Resolution
- Staff Training
- Workforce Management
- Inter-department collaboration
- MS Office
- Decision-Making
- Exceptional interpersonal communication
- Policy Enforcement
- Microsoft Outlook, Word, and Excel
- Employee Coaching and Mentoring
- Meticulous attention to detail
- Workflow Management
- Customer-focused
- Process Improvement
Timeline
Customer Service Manager
Performance Foodservice
03.2022 - Current
Flight Attendant
United Airlines
08.1998 - 05.2023
Corporate Travel Consultant
Carlson Companies Inc.
05.1995 - 09.1998
Associate of Science - Travel And Hospitality Management
Minneapolis Business College