Jennifer Ollman
Royalton,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Customer Service Manager
Performance Food Group Co
Rice, MN
03.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Flight Attendant
United Airlines
08.1998 - 05.2023
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Took measures during unusual conditions to maximize safety of customers and crew.
Corporate Travel Consultant
Carlson Companies Inc.
Mendota, MN
04.1995 - 07.1998
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
- Adhered to all rules, regulations and protocols.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
Education
Associate of Applied Science - Tourism And Travel Management
Minneapolis Business College
Saint Paul, MN05.1995
Skills
- One Call Resolution
- Handling Escalations
- Regulatory Compliance
- Relationship Building
- Decision-Making
- Conflict Management
- Inter-department collaboration
- Skilled multi-tasker
- Problem-Solving
- Work Prioritization
Timeline
Customer Service Manager
Performance Food Group Co
03.2022 - Current
Flight Attendant
United Airlines
08.1998 - 05.2023
Corporate Travel Consultant
Carlson Companies Inc.
04.1995 - 07.1998
Associate of Applied Science - Tourism And Travel Management
Minneapolis Business College
Similar Profiles
Christopher MeeksChristopher Meeks
Truck Driver at Performance Food Group CoTruck Driver at Performance Food Group Co
Xavier PowellXavier Powell
Loader and Unloader at Performance Food Group CoLoader and Unloader at Performance Food Group Co
John StaleyJohn Staley
Route Driver at Performance Food Group CoRoute Driver at Performance Food Group Co