Jennifer Olsen
Matthews,NC
Summary
Performance-driven Banking Professional with 26 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
VP, Loss Management
Green Dot Corporation
12.2016 - 07.2017
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
Sr. Director of Bank Operations
Green Dot Corporation
04.2012 - 12.2016
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Streamlined operations for increased efficiency with process improvements and automation.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Director, Risk & Processing Operations
Green Dot Corporation
08.2002 - 04.2012
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Reported issues to higher management with great detail.
Skills
- Risk Management
- Operations Management
- Process Improvement
- Data Analysis
- Client Relationship Building
- Rules and regulations compliance
- Complex Problem-Solving
- Policy and procedure development
Education
High School Diploma -
Villa Park High School
Villa Park 09.1985 - 06.1988
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VP, Loss Management
Green Dot Corporation
12.2016 - 07.2017
Sr. Director of Bank Operations
Green Dot Corporation
04.2012 - 12.2016
Director, Risk & Processing Operations
Green Dot Corporation
08.2002 - 04.2012
High School Diploma -
Villa Park High School
09.1985 - 06.1988
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