Jennifer LaFollette-Olson

• Assisted with the creation of Withdrawal/Detox facility for individuals in an in-patient rehabilitation facility. Created unit from the ground up. Implemented procedures, regulations, and care of the individual requiring detoxification care. Assisted Medical Supervisor with creation and guidelines of Detoxification specialty.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Updated patient charts with data such as controlled medications to keep records current and support accurate treatments.
• Evaluated charting procedures for adherence to best practices.
• Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Participated in development of guidelines for Withdrawal Management care.
• Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
• Managed care from admission to discharge.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Performed Narcotic counts at the beginning and end of each shift. Reported any discrepancies to manager, review camera footage should a shortage/overage of medication occur.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Utilized Methasoft to compile data gathered from various sources.
• Collaborated in development of clinic flow, provider communications, ordering of materials, and office procedures.
• Attended weekly departmental meetings, providing feedback to enhance future performance.
• Supported Pharmacy/Clinic department by compiling paperwork and taking detailed meeting minutes.
• Created agendas and communication materials for team meetings.
• Improved customer satisfaction by finding creative solutions to problems.
• Improved operations by working with team members and customers to find workable solutions.
• Collaborated with others to discuss successful new clinic flow opportunities.
• Achieved cost-savings by developing functional solutions to order overage problems. Made sure we had all the inventory needed, phased out materials that were not cost effective.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Explained policies, procedures and services to patients.
• Developed and implemented patient care plans, providing guidance to nursing staff in the delivery of services.
• Provided clinical expertise and leadership to ensure quality patient care was delivered in a safe and effective manner.
• Conducted performance appraisals for subordinate nurses and provided feedback on their professional development.
• Coordinated with other healthcare professionals to provide comprehensive patient care.
• Participated in multidisciplinary meetings to discuss complex cases or review policies and procedures.
• Ensured compliance with all applicable regulations, laws and standards of practice pertaining to substance abuse and withdrawal management.
• Resolved conflicts between staff members while ensuring positive morale among personnel.
• Assisted in the training of new nurses by providing instruction on proper techniques and procedures related to patient care.

• Assessed competency of clinical staff to promote quality, continuity and safety.
• Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
• Implemented changes needed to correct deficiencies found during government inspections.
• Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
• Evaluated staff performance and prepared accurate reports detailing findings.
• Implemented and directed clinical services and operations to deliver competent, quality care.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Explained policies, procedures and services to patients.

• Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
• Maintained confidentiality in matters related to patient, family and client facility staff.
• Contracted to triage patient results to individuals throughout the State of Minnesota.
• Provided Covid-19 test results along with triage to the patient. Answered any questions regarding care or symptoms.
• Provided care and compassion to patients over the phone. Listened closely to patient concerns, followed up with empathy and understanding.
• Rendered telephone advice according to established guidelines and protocols.
• Educated patients relative to health care urgency and community resources available to meet needs.

• Implemented changes needed to correct deficiencies found during state government inspections.
• Monitored development, implementation and updates of individualized care plans.
• Assessed competency of clinical staff to promote quality, continuity and safety.
• Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.
• Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
• Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
• Coordinated medical and health services in compliance with government regulations and policies set by State board of trustees.
• Budgeted, managed and scheduled staff of 30+ nurses, fostering environment supportive of both employees and patients.
• Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift.
• Reviewed incident reports weekly for accuracy and proper notification to family, physicians and other agencies as required by regulations.
• Communicated with patients with compassion while keeping medical information private.
• Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
• Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Registered Nurse for community, urgent care, and occupational health clinic.

• Provide stellar health care for over 4,100 employees and 375 community members.
• Maintain strict patient confidentiality, organize provider schedules according to community need.
• Triage patients and place on provider schedules according to acuity and severity.
• Place order for clinic inventory of medications, maintain expiration date control logs, and properly dispose of expired medications.
• Perform laboratory tests on patients which include blood draws, urine samples, catheter placement.
• Clia certifications, daily calibration of laboratory equipment
• Occupational health nurse, provide chain of custody monitoring
• Work in unison with multiple departments to ensure the best possible health care experience for every patient
• Provided emotional support to family members of psychiatric patients during difficult times.
• Instructed individuals on how to cope with their mental health conditions through lifestyle changes, such as diet or exercise regimens.
• Advised family members on available community resources that can help them manage their loved one's condition.
• Developed education materials about psychiatric illnesses for use by staff and clients.
• Supported the development of therapeutic relationships between clients and providers.
• Assessed client responses to medication regimes and reported any adverse reactions.

Registered Nurse in a Transitional Care Unit for an amazing population of individuals. Ensuring each individual is treated like my parent or grandparent.

• Assisted patients with healing and recovery after surgery, or after major life change event.
• Interviewed patients to obtain a complete medical history upon admission to facility
• Developed and implemented successful patient care plans.
• Provided quality nursing care in accordance with resident care policies and procedures.
• Often commended for maintaining the safety, respect and dignity of residents.
  Maintained patient charts and confidential files.
• Partnered with team of Registered Nurses to ensure over all well-being of all patients.
  Coordinated with doctors and registered nurses to develop care plans for patients.
• Treated patients with strokes, head traumas, comas and intracranial hematomas.
• Providing wound cares, treatments, medication passes, IV therapies, catheter changes, PICC line maintenance, wound vac maintenance and therapies, G/J Tube flushes and feeds, assessments, meticulous documentation, family notification, implementation of care plans, admissions, discharges, grievances, reports to the nurse manager, supervision of staff, and many other duties to ensure a superior ran facility.
• Administered oral, intramuscular and IV medications to patients and monitored responses.

Learning Trainer in an extremely fast paced Learning Department. Directed facility's new hire training program including recruitment, enrollment, and instruction.

• Trained thousands of new hires annually.
• Strict adherence to OSHA guidelines and safety standards
  
• Coordinate new hire on-boarding requests at a Minimum of two times each week.
• Assisted to facilitate weekly meetings to develop strategies that would positively influence workplace relationships.
• Work in a collaborative effort with Human Resources, Safety, Am-Care, Operations, Learning, and other Facilities within organization to most effectively on-board new employees.
• Designed and developed training materials for new employees in the organization.
• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Provided feedback on employee performance based on observed results during training sessions.
• Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
• Developed assessment tests to evaluate trainees' knowledge of course material.
• Facilitated group discussions between participants to promote active engagement in learning activities.
• Documented all training activities including attendance records, feedback forms, surveys.
• Adapted teaching methods according to the needs of individual learners or groups.
• Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Trained newly hired top talent to fill key positions and maximize productivity.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

• Worked 1 on 1 with plastic surgeon in prestigious clinic offering intricate services to clients
• Practiced in multiple disciplines throughout clinic, "not my job" was not in my vocabulary.  ENT, OB, Urology, Urgent Care, Pediatrics, Geriatrics, Internal Medicine, and numerous others
  
• Interviewed patients to obtain medical information and measure their vital signs, weight and height.
• Utilized strong assessment skills to determine necessary patient care.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
• Monitored unit budget to ensure financial objectives were met.