Jennifer O'Neill

OBJECTIVE

Seeking a position where I can utilize my diverse abilities in customer service and knowledge of different industries in a team oriented environment. Organized and dependable candidate successful at managing multiple priorities and tasks with a positive attitude. Willingness to take on added responsibilities to meet organizational goals. Excited to continue to gain experience and grow professionally in the heath care industry.

RECENT EXPERIENCE

Florida Health Care Plans

Medical Customer Service Specialist

Ormond Beach, FL

May 2021- Present

* Responsible for scheduling patients and answering phones for a large primary care and specialist office utilizing EPIC software

* Assist patients with issues and concerns working in tandem with clinical office staff

* Handle internal and external referrals for primary care, endocrinology, infectious disease and neurology departments

* Input and verify all medical insurances

* Handle all tasking for primary care and other departments as needed

* Distribute all internal online incoming faxes to appropriate departments

* Faxing copying and scanning of patient medical records

Parent Caregiver

March, 2016

Moved to Ormond Beach to provide emotional and physical support to elderly parents. Inclusive of all day to day errands, activities, doctor appointments and medications. Help to manage living space and daily needs.

Premier Printing Solutions, Inc., South Florida Marketplace April 1998 - March 2016

* Spent almost 18 years as Vice President of Premier Printing Solutions in South Florida since 1998, the year the company was founded. My roles were inclusive of sales, customer service, print buying, vendor management, personnel management, and production. Experience in these many facets of the business has been instrumental in building my talents, responsibilities and professional skills. Dynamic Sales, multiple administrative duties, executive with 25 years of experience and a history of delivering substantial sales growth. Strategic thinker adept at analyzing, developing and implementing plans to grow both existing business and new sales opportunities. Managed major accounts inclusive of Jackson Memorial Hospital and Medica Health Care Plans. Established budget requirements with clients and customer satisfaction targets to facilitate additional business opportunities. Proven ability to cultivate high level relationships with major accounts and to leverage a unique blend of account management, closing and presentation skills. Assisted in the writing and development of company marketing brochures and email blasts. Substantial experience working in the South Florida market place.

*Worked with and selected vendors to bid, negotiate pricing and scheduling required to meet deadlines. Ensured that client's requirements for budget and quality were achieved. Reviewed and revised quotes and specifications as needed for all awarded jobs. Sent estimate proposals to clients with follow up to ensure close of order. Handled office duties and administrative tasks.
*Performed managerial, supervisor reviews and handled disciplinary actions when needed. Developed short and long term plans for production growth and efficiency. Assisted accounting with collection efforts. Handled press approvals (inclusive of client press checks) and production coordination efforts as needed. Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers with management experience and exceptional people skills.